Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SANA BEDI

Brampton,ON

Summary

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Overview

6
6
years of professional experience

Work History

Guest Service Representative | Night Auditor

STUDIO6
10.2023 - Current


  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Conducted audits of daily revenue reports to ensure consistency and accuracy.
  • Balanced hotel accounts and resolved discrepancies.

Front Office Manager

HOTEL WHITEHOUSE
01.2021 - 05.2023


  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Content Writer

MKR Techsoft Pvt Ltd
10.2019 - 09.2020
  • Developed engaging content for blogs, articles, and social media platforms.
  • Conducted thorough research to ensure accuracy and relevance of topics covered.
  • Edited and proofread content to maintain high standards of quality and clarity.
  • Optimized website content using SEO best practices to enhance visibility.

Education

Master of Science - SOFTWARE QUALITY ASSURANCE AND TESTING

Lambton College of Applied Arts And Technology
Mississauga, ON
05-2025

B.TECH - COMPUTER SCIENCE ENGINEERING

PTU UNIVERSITY
PUNJAB,INDIA
05-2022

High School Diploma -

Bhavan's S.L. Public School
Amritsar
05-2018

Skills

  • Customer service
  • Computer skills
  • Guest orientation
  • Complaint handling
  • Multitasking
  • Flexible schedule
  • Hotel software expertise
  • Language proficiency

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Guest Service Representative | Night Auditor

STUDIO6
10.2023 - Current

Front Office Manager

HOTEL WHITEHOUSE
01.2021 - 05.2023

Content Writer

MKR Techsoft Pvt Ltd
10.2019 - 09.2020

Master of Science - SOFTWARE QUALITY ASSURANCE AND TESTING

Lambton College of Applied Arts And Technology

B.TECH - COMPUTER SCIENCE ENGINEERING

PTU UNIVERSITY

High School Diploma -

Bhavan's S.L. Public School

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