Summary
Overview
Work History
Education
Skills
Affiliations
Notion Champion
Timeline
Generic

Sana Aslam

Vancouver,BC

Summary

Aspiring Product Manager and Process-Oriented Operations Professional with 9+ years’ experience in property operations, workflow coordination, and client relationship management. Skilled in improving operational processes, documenting SOPs, and collaborating cross-functionally to optimize user outcomes. Passionate about user stories and sharing feedback experience to contribute to high-impact product improvements in the technology space.

Overview

8
8
years of professional experience

Work History

Operations Associate

Zen Educate
Vancouver, BC
10.2024 - Current

Zen Educate is a technology-driven platform designed to connect schools with qualified teaching professionals, including substitute teachers and paraprofessionals

  • Our mission is to empower educators by increasing their earnings while helping schools maximize their budgets, putting more resources where they are needed most into education
  • Engaged with educators to assess qualifications, uncover workflow pain points, and match them to optimal roles based on preferences and platform capabilities
  • Conducted structured screening interviews to evaluate candidate fit and gather user insights on job search and platform experience
  • Built rapport and clearly communicated platform value propositions to drive engagement and career alignment
  • Guided users through complex onboarding workflows and documentation requirements, ensuring clarity and completeness
  • Authored and maintained internal SOPs and training resources to support new associate onboarding and process consistency
  • Collected qualitative feedback from users on platform experience, synthesizing insights to recommend usability improvements to product and engineering teams
  • Collaborated cross-functionally to translate frontline challenges into actionable updates for system workflows and user interface enhancements

Accomplishments:

  • Gathered feedback from candidates and internal users on platform features, providing actionable insights to product and engineering for UX/UI improvements
  • Completed peer mentorship with the product team, resulting in improvements to the internal tools roadmap, influencing new feature buildouts, and contributing to the successful prototype of a revamped candidate management system.

Sales & Operations Specialist

Red Diamond Real Estate Group
Vancouver, British Columbia
07.2021 - 09.2024

A top 10% real estate team in the Fraser Valley assisting homeowners, developers and and buyers with real estate needs

  • Conducted pre-listing, completion, and occasional rental inspections on behalf of landlord clients, identifying property issues early and ensuring readiness for sale or tenancy while maintaining compliance with real estate standards
  • Delivered strategic guidance to home buyers and sellers throughout the full real estate transaction lifecycle, ensuring clarity and confidence at every step
  • Conducted in-depth market research and analysis to establish accurate property valuations and data-driven pricing strategies
  • Partnered with agents and operational staff to identify inefficiencies in real estate workflows, developing checklist-based process improvements to streamline operations
  • Negotiated on behalf of clients to secure optimal contract terms, leveraging market insights and relationship-building skills
  • Collaborated cross-functionally with lenders, inspectors, and legal professionals to facilitate seamless closings and minimize transaction friction
  • Managed high-volume documentation and contract workflows with precision and consistency

Accomplishments:

  • Designed and implemented a centralized digital workplace using no-code tools to streamline sales workflows, inventory tracking, and documentation management for a large condominium development, eliminating redundant software and saving the developer client $35,000 in tech costs.

Senior Recruitment Consultant

BURKE RECRUITING
Vancouver, BC
01.2019 - 04.2020

BURKE RECRUITING

Senior Recruitment Consultant

A firm specializing in recruiting finance and accounting professionals, offering expert services to match top talent with the unique needs of their clients.

Experience

  • Spearheaded full-cycle recruitment for accounting and finance positions, ensuring strong alignment between candidate profiles and client hiring needs.
  • Conducted end-to-end sourcing using multiple platforms and tools, identifying opportunities to optimize search strategies and improve efficiency.
  • Partnered with clients to co-create accurate and compelling job descriptions that reflected both role requirements and company culture.
  • Maintained strong client and candidate relationships by continuously gathering feedback and iterating on communication and engagement strategies.
  • Provided expert guidance to candidates including resume reviews, interview coaching, and long-term career planning support.
  • Collaborated on improving internal workflows and took on additional tech-facing responsibilities such as managing job board postings, updating website listings, and supporting CRM/database hygiene.
  • Shared user feedback and process friction points with leadership to inform updates to recruitment tools and systems.
  • Attended industry networking events and consistently engaged with passive candidates to build long-term talent pipelines.

Accomplishments:

  • Frequently recognized for strategic thinking, ability to identify inefficiencies, and contribution to improving internal processes.

Recruiter

MINDFIELD
Burnaby, BC
04.2017 - 12.2018

Mindfield is a tech company that helps hourly employers improve the quality of their workforce. Their solutions combine people, process and technology that have delivered over 100,000 hires across North America

  • Conducted candidate sourcing and screening, utilizing various platforms and tools to identify talent in the retail, hospitality, and service industries., providing insights on platform usability and effectiveness.
  • Engaged in high-volume outreach and interviews daily, gathering qualitative feedback from candidates and identifying recurring pain points in the hiring process to inform workflow improvements.
  • Provided structured feedback to internal teams on system inefficiencies and candidate experience gaps, contributing to ongoing process enhancements and product feature discussions.
  • Scheduled and coordinated interviews between candidates and hiring managers, ensuring seamless communication and capturing feedback post-interview to improve alignment between sourcing and hiring outcomes.
  • Guided candidates through interview preparation, iterating on support materials based on common questions and candidate needs to improve clarity and readiness.

Accomplishments:

  • Recognized for rapid ramp-up and ability to quickly identify inefficiencies, consistently exceeding performance targets within the first two weeks of onboarding.
  • Successfully placed over 180 candidates in roles across Canada, maintaining a strong send-to-hire ratio of 1.77—reflecting a data-informed, user-centric approach to candidate matching.
  • Shared recurring candidate feedback and insights with cross-functional teams to support improvements in tools, communication flows, and overall recruitment experience.

Education

Certificate - Real Estate

Sauder School Of Business
UBC
07-2021

Bachelor’s Of Business Administration -

Kwantlen Polytechnic University
Vancouver, BC, Surrey
01-2016

Skills

  • Property/Real estate operations workflows
  • Development of checklists, SOPs, and internal documentation
  • Diagnosing workflow inefficiencies and user experience gaps
  • Synthesizing user feedback into clear, actionable product insights
  • Cross-functional collaboration with product and engineering teams
  • Contributing to feature development and iterative product improvement
  • Proficient in Notion, Airtable, Trello, Zapier, and Figma
  • Experience with CRM systems and digital document management tools
  • Effective communication of user needs to product stakeholders
  • Training team members and mentoring peers on tools and processes
  • Facilitating stakeholder alignment and continuous feedback loops
  • Experienced with remote collaboration tools: Slack, Zoom, Google Workspace
  • Strong passion for operational efficiency and process design
  • Workflow optimization and continuous process improvement mindset

Affiliations

Volunteer | Vancouver Humane Society (VHS)
Vancouver, BC | 2024 – Present

  • Support community outreach and fundraising efforts for the annual Because They Matter event, focused on animal welfare and rescue support
  • Coordinate with local businesses and pet supply stores to secure in-kind donations and sponsorships
  • Promote awareness of VHS initiatives through social media engagement and in-person community events
  • Assist with event planning and logistics, including volunteer coordination and donor follow-ups
  • Participate in volunteer training and represent VHS at local markets and events

Notion Champion

Volunteer | Vancouver, BC | 2023 – 2025

  • Participate in the Notion Champions program by providing product feedback, user insights, and suggestions to help shape upcoming features
  • Contribute to a global community of Notion power users by sharing best practices, templates, and system-building strategies
  • Support fellow users by offering advice on workspace organization, customization, and use cases across industries
  • Advocate for thoughtful, efficient use of Notion through ongoing community engagement and collaboration with Notion’s team

Timeline

Operations Associate

Zen Educate
10.2024 - Current

Sales & Operations Specialist

Red Diamond Real Estate Group
07.2021 - 09.2024

Senior Recruitment Consultant

BURKE RECRUITING
01.2019 - 04.2020

Recruiter

MINDFIELD
04.2017 - 12.2018

Certificate - Real Estate

Sauder School Of Business

Bachelor’s Of Business Administration -

Kwantlen Polytechnic University
Sana Aslam