Sana Anwar
Brampton,ON
Summary
Dynamic professional with a proven track record at Independent Mechanical Supply, enhancing customer satisfaction and streamlining order fulfillment processes. Skilled in shipping procedures and exemplary in fostering teamwork, I significantly improved operational efficiency. Expertise in warehouse safety and adept at leading teams to exceed productivity goals.
Energetic and detail-oriented individual with passion for providing exceptional service and positive customer experience. Possesses strong problem-solving abilities and proficiency in managing inventory and order processing. Dedicated to ensuring customer satisfaction and contributing to operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Fulfillment Associate
Independent Mechanical Supply
01.2024 - 02.2025
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Facilitated smooth interdepartmental communication by acting as a liaison between sales, operations, and warehouse teams during peak periods.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Maintained detailed records of customer interactions, using this data to inform ongoing process improvements.
- Assisted customers in navigating the company''s website, ensuring seamless online shopping experiences.
Warehouse Supervisor
Pulp Moulded Products
05.2023 - 12.2023
- Operated warehouse material handling equipment correctly to move loads.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Education
Associate of Science - Computer Science
Punjab College
Faisalabad 03-2018
Skills
- Shipping procedures
- Returns handling
- Warehouse safety
- Time management
- Order picking
- Shipping and receiving
- Safety compliance
- Teamwork
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Customer Fulfillment Associate
Independent Mechanical Supply
01.2024 - 02.2025
Warehouse Supervisor
Pulp Moulded Products
05.2023 - 12.2023
Associate of Science - Computer Science
Punjab College
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