SAMYUKTHA VARMAN
TORONTO,ONTARIO
Summary
Results-oriented Loan Manager with extensive expertise in banking asset products, specializing in customer service and relationship management. Achieved significant revenue optimization through tailored loan solutions and effective team collaboration. Proficient in risk assessment, regulatory compliance, and strategic planning, consistently delivering high productivity amid evolving market conditions. Strong leadership skills drive strategy development focused on maximizing profitability and enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AUTO LOAN MANAGER
HDFC BANK PVT LTD
07.2022 - 12.2024
- Facilitated cross-functional coordination between inbound and outbound teams to drive sales growth.
- Conducted sessions to enhance employee knowledge of banking and insurance product lines.
- Exceeded yearly sales goal by reaching 50 million rupees.
- Providing coaching, training, and mentorship to team members to enhance their skills and knowledge, and to choose the right career path
- Set timelines ensuring achievement of monthly objectives.
- Resolved client issues promptly through written correspondence and verbal interaction.
- Proficient in using customer service software and tools to manage team performance and customer interactions
- Directed team of 10 executives and relationship managers to achieve sales goals.
- Persuaded customers to select additional products like motor insurance, health insurance, and life insurance.
- Guaranteed top-notch customer experience at all times.
ACCOUNT MANAGER
MAGICBRICKS INDIA PVT LTD
, INDIA
01.2022 - 07.2022
- Secured client engagements through customized promotional deals.
- Ensured retention of clients by offering exceptional customer support.
- Scheduled and facilitated client meetings using Salesforce to ensure timeliness.
- Developed relationships with builders and potential clients through daily engagement.
ASSISTANT AUTO LOAN MANAGER
MAHINDRA AND MAHINDRA FINANCIAL SERVICE PVT LTD
, INDIA
08.2019 - 12.2021
- Led a team of 5 field sales executives, enhancing their productivity.
- Directed credit origination efforts, enhancing value to clients and the Bank.
- Implemented change management processes across various banking products.
- Managed portfolio of 3 auto loan dealerships focusing on both used and new cars.
- Enhanced market share through increased monthly disbursements.
- Enhanced customer loyalty through exceptional support.
- Conducted credit evaluations on clients before approving loan agreements.
- Facilitated sustained communication with dealers and finance managers to enhance company sales.
- Conducted training sessions on auto loan products across the South region of India.
- Implemented innovative strategies to boost sales for the organization.
- Delivered accurate MIS updates to regional heads through daily sales reports.
SALES MANAGER
DECATHLON SPORTS INDIA PVT LTD
, INDIA
06.2016 - 07.2017
- Conducted training sessions for five interns on product knowledge.
- Conducted weekly inventory checks.
- Forecasted and defined optimal profit margins.
Education
MASTER OF BUSINESS ADMINISTRATION - Marketing and Finance
RV INSTITUTE OF MANAGEMENT
INDIA01.2019
Skills
- Team Management
- Portfolio management
- Credit Risk Assessment
- CRM software (CRM NEXT)
- Sales force
- Training and development
- Microsoft excel, word& powerpoint
- Relationship building
- Problem-solving
- Report preparation
- Client relationship management
Accomplishments
- 1ST IN PAN INDIA ACHIEVMENT IN ANNUAL ACHEIVEMENT TARGET 2023
- TOP 10 SAES MANAGERS IN MAHINDRA WITH HIGHEST UNITS SOLD 2021
Languages
English
Native/ Bilingual
Tamil
Professional
Hindi
Professional
Certification
- MICROSOFT EXCEL 2019
- DIGITAL MARKETING
Timeline
AUTO LOAN MANAGER
HDFC BANK PVT LTD
07.2022 - 12.2024
ACCOUNT MANAGER
MAGICBRICKS INDIA PVT LTD
01.2022 - 07.2022
ASSISTANT AUTO LOAN MANAGER
MAHINDRA AND MAHINDRA FINANCIAL SERVICE PVT LTD
08.2019 - 12.2021
SALES MANAGER
DECATHLON SPORTS INDIA PVT LTD
06.2016 - 07.2017
MASTER OF BUSINESS ADMINISTRATION - Marketing and Finance
RV INSTITUTE OF MANAGEMENT
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