Samyan Chamsayidi
Temecula
Summary
Dynamic and results-oriented professional with extensive experience in store operations and customer relations. Excelled in multitasking and organization, enhancing store efficiency and customer satisfaction. Skilled in Google applications and proficient in fostering positive team environments. Demonstrated ability to solve problems creatively, leading to significant improvements in service delivery and operational workflow. Team-oriented player with the desire to build meaningful relationships and to learn.
Overview
9
9
years of professional experience
Work History
Shift Leader
Coldstone Creamery
08.2023 - Current
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with training new employees.
- Enlisted over 200 customers into the Cold Stone Creamery Rewards Program.
Back of House Team Member
Baily's Old Town Temecula
08.2020 - 07.2023
- Followed operational procedures and enforced health standards, ensuring a clean space.
- Organized stockrooms consisting of dozens of products on a weekly basis to create a quick and safety-centered workflow.
- Appropriately logged items that were in urgent need, damaged, or not up to company standard.
- Made sure that the team operated in an efficient manner in a fast-paced environment.
- Stepped in wherever help was needed, oftentimes balancing multiple roles at once.
- Ensured timely preparation of quality meals by coordinating with front-of-house staff for smooth service flow.
Community Service Volunteer
Assistance League of Temecula
06.2017 - 12.2021
- Handled donations and made sure to organize everything in a clean manner for better customer experience on the floor.
- Maintained logs of each donation, keeping one for the store and giving one to the customer each time.
- Exhibited excellent communications and customer service relations skills.
- Logged over 400 hours over the course of the community service.
Delivery Driver
DoorDash
04.2020 - 09.2020
- Delivered food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of meals.
- Read maps, followed oral as well as written instructions and used GPS technology to make deliveries.
- Made sure that meals were in a safe and sealed container for travel, offering peace-of-mind to customers.
Event Organizer
Valley Events
10.2018 - 03.2020
- Coordinated schedules and timelines for events.
- Assisted in the set up of multiple types of community events - weddings, holiday festivals, movie nights, and catering matters.
- Oversaw inventory and made sure that all the correct essentials were ready before going on long commutes.
- Maintained the utmost quality in customer service when speaking to those the event was catered to.
- Aided in the cleanup of every event, making sure the venue was exactly how it had been found.
Education
Bachelor of Arts - Social Ecology
University of California, Irvine
Irvine, CA06.2024
Skills
- * Customer Service
- * Problem-Solving
- * Customer Relations
- * Multitasking and Organization
- * Store operations
- * Shift Scheduling
Timeline
Shift Leader
Coldstone Creamery
08.2023 - Current
Back of House Team Member
Baily's Old Town Temecula
08.2020 - 07.2023
Delivery Driver
DoorDash
04.2020 - 09.2020
Event Organizer
Valley Events
10.2018 - 03.2020
Community Service Volunteer
Assistance League of Temecula
06.2017 - 12.2021
Bachelor of Arts - Social Ecology
University of California, Irvine