Samya Manchanda
Kitchener
Summary
Dynamic professional with a proven track record at Rona, enhancing customer satisfaction and sales through expert customer service and product knowledge. Excelled in team collaboration and problem resolution, significantly contributing to achieving monthly sales targets. Skilled in POS system operation and Microsoft Office, demonstrating a blend of technical and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Rona
04.2024 - Current
- Assisted customers in locating products and provided detailed recommendations based on their needs.
- Managed merchandise displays to highlight promotions and seasonal trends, boosting sales.
- Maintained inventory accuracy through regular stock checks and replenishments.
- Collaborated with team members to achieve monthly sales targets and enhance customer satisfaction.
- Stayed informed about product knowledge to educate customers on features and benefits.
Merchandise Associate
The Brick
04.2023 - 01.2024
- Created and maintained appealing product displays to boost customer engagement and sales.
- Ensured accurate pricing, signage, and stock levels across the showroom.
- Collaborated with teams to optimize inventory and restocking processes.
- Supported promotional setups and seasonal display transitions.
- Maintained a clean, organized, and safe retail environment.
Customer Service Associate
Easy Day
05.2022 - 11.2022
- Greeted and assisted customers with inquiries, purchases, and returns to ensure a positive shopping experience.
- Provided product recommendations and resolved customer complaints promptly and professionally.
- Handled transactions accurately at the point of sale, including cash, credit, and gift card payments.
- Maintained store cleanliness and organized displays to enhance customer satisfaction.
- Supported team members during busy periods to achieve sales and service goals.
Education
Advanced Accounting Diploma - Accounting
Conestoga College Institute of Technology And Advanced Learning
KitchenerSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- POS system operation
- Excel
- Quickbooks
- Sage
- Xero
- Microsoft office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Korean
Limited Working
Punjabi
Full Professional
Timeline
Customer Service Associate
Rona
04.2024 - Current
Merchandise Associate
The Brick
04.2023 - 01.2024
Customer Service Associate
Easy Day
05.2022 - 11.2022
Advanced Accounting Diploma - Accounting
Conestoga College Institute of Technology And Advanced Learning
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