Samya Fatima
Hamilton
Summary
Dynamic and customer-focused Technical Support Representative with extensive experience in network troubleshooting, hardware and software support, and effective issue resolution. Exceptional problem-solving abilities, adept multitasking skills, and active listening contribute to efficient and empathetic assistance. Proficient in networking technologies, security protocols, and IT troubleshooting, consistently ensuring seamless customer experiences while fostering strong relationships. Committed to leveraging technical expertise to enhance customer satisfaction and drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew member
McDonald’s
Hamilton, ON
08.2023 - Current
- Greet customers in a courteous, friendly, and professional manner to ensure a positive experience.
- Listen attentively to customer concerns and demonstrate empathy while resolving issues.
- Work in a fast-paced environment, handling multiple orders efficiently while maintaining service quality.
Network Technician
Explore And Do Technologies PVT. LTD
Hyderabad, IN
10.2020 - 02.2023
- Effectively troubleshot technical issues related to hardware, software, and networking, provided timely resolutions for client inquiries and documented all interactions.
- Conducted follow-up outbound/inbound calls to ensure issue resolution and escalate complex cases through appropriate channels as needed.
- Configured network setups according to client specifications, ensuring efficient operation while collaborating with technical teams.
- Listen attentively to customer needs and concerns, demonstrating empathy while effectively conveying technical concepts to non-technical users.
- Successfully completed tasks for work orders in a timely manner while offering professional customer service through standard procedures.
- Passionately assisted clients with network support services, responded to their inquiries, and resolved concerns related to devices such as switches, routers, and other hardware.
Education
Post Graduated - Wireless Information Networking
Fleming College
08.2024
B.E - Electrical and Electronics Engineering
MVSR Engineering College
01.2020
Skills
- Effective team collaboration
- Troubleshooting
- Effective multi-tasking
- High Accuracy
- Communication Skills
- Versatile and Proficient in problem-solving
- Adaptability through learning
Certification
C, JAVA, P-spice, CAD, MATLAB/SIMULINK, Keil u-vision 5, Proteus 8.1, Cisco Networking Academy CCNA V7, Microsoft Suite, Google Suite, iOS, macOS, Microsoft Windows.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Telugu
Native or Bilingual
INTERNSHIP
- TRANSCO
- Observed power substation operations and learned about the electricity distribution process.
- Developed a deep understanding of the electric supply distribution process, including its key functions, challenges, and operational significance.
- Reviewed technical aspects of power plant design and company roles in large-scale projects.
- Understand the functions of an Electrical Workshop, as well as Household and Commercial Lifts.
Timeline
Crew member
McDonald’s
08.2023 - Current
Network Technician
Explore And Do Technologies PVT. LTD
10.2020 - 02.2023
B.E - Electrical and Electronics Engineering
MVSR Engineering College
Post Graduated - Wireless Information Networking
Fleming College