Samy Plessy
Ottawa,Canada
Summary
Dedicated and results-driven professional with extensive experience in sales and customer service. Proven track record of exceeding sales targets, building lasting customer relationships, and delivering exceptional service. Adept at understanding customer needs, demonstrating product knowledge, and driving revenue growth. Strong communication and interpersonal skills with a passion for providing outstanding customer experiences.
Overview
4
4
years of professional experience
Work History
Receiver/Shipping Coordinator
Crown Relocations
Ottawa, Canada
01.2024 - Current
- Interact with customers, service partners and agents to communicate and supply relevant information regarding the move.
- Liaise internally with other parts of the Crown organization to ensure a successful move.
- Ensure that all relevant paperwork is completed relating to the move including invoicing and job costing.
- Lift, carry, and load furniture weighing up to 100 pounds, onto box trucks for transport to client locations, including up and down stairs
- Coached new staff preparing outgoing and receiving incoming shipments.
- Resolved customer complaints quickly in a professional manner ensuring customer satisfaction.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Auto Salesmen
Myers Jeep
Ottawa, Canada
09.2023 - 01.2024
- Sales & Customer Interaction: Engaging with customers in the showroom to understand their needs and recommend the best vehicle options
- Lead Generation: Finding innovative ways to attract new customers using platforms like LinkedIn, Facebook ads, Marketplace, etc
- Creating and sending personalized video pitches using tools like BombBomb
- Sales Funnel Management: Guiding customers through the sales process from initial contact to closing the sale, ensuring a smooth experience
- Negotiation: Skillfully negotiating pricing and terms with customers to close deals while maintaining profitability
- Administrative Duties: Completing paperwork, updating sales records, and following up with potential leads
- Learning & Adaptability: Continuously improving sales techniques, product knowledge, and customer service skills to stay competitive
- OMVIC Licensing: Successfully acquiring the OMVIC license within a short period to legally operate and sell vehicles in Ontario
Sales/Marketing Representative
Provincial Smart Homes
Ottawa, Canada
09.2022 - 08.2023
- Generate new accounts
- Generate customer leads, and build on relationships to grow sales
- Follow up on leads and proposals
- Conduct post-sale follow-up to ensure all sales agreements have been satisfied to the customer's complete satisfaction
- Meet with potential clients to evaluate needs and assess projects
- Pricing and bidding projects per the organization's pricing plan and structure as directed by the team
- Make effective and persuasive presentations that will lead to the closure of new business
- Handle customer requests and issues
- Familiar with CRM platform
- (SalesForce, Hubspot etc.)
Team Leader
HLS Linen Service
Ottawa, Canada
12.2020 - 08.2022
- Overseeing Daily Operations: Ensuring that all linen service tasks, such as sorting, cleaning, and distributing linens, are completed efficiently and to high standards
- Managing Inventory: Monitoring linen stock levels, updating inventory records, and coordinating restocking when needed
- Supervising Staff: Leading and supporting team members, assigning tasks, and ensuring that work is carried out smoothly, especially in the absence of a supervisor
- Handling Computer Systems: Managing digital records, tracking orders, updating inventory in the system, and using software for efficient workflow management
- Ensuring Security: Making sure that all equipment, linen, and resources are secure, and that safety protocols are being followed
- Problem Solving: Addressing any issues that arise, such as equipment malfunctions or staff shortages, and ensuring smooth operations without the direct oversight of a supervisor
- Quality Control: Ensuring that all linen meets the hotel's cleanliness and quality standards before distribution to rooms or other departments
Education
Business Marketing -
Algonquin College
Ottawa09-2024
High School Diploma -
Mer Bleue High School
Ottawa06.2022
Skills
- Communication Skills
- Coachable
- Knowledge on Microsoft/Google applications (Excel, Word, Docs etc)
- Leadership
- Sales Experience
- Customer Service Skills
- Bilingual (French & English)
- Negotiation
Accomplishments
Professional Recognition (Employee of the Month): Recognized as Employee of the Month for exceptional dedication and outstanding contributions. Consistently exceeded expectations, promoted a positive work environment, and played a key role in driving team success. (Crown Relocation)
References
References available upon request.
Timeline
Receiver/Shipping Coordinator
Crown Relocations
01.2024 - Current
Auto Salesmen
Myers Jeep
09.2023 - 01.2024
Sales/Marketing Representative
Provincial Smart Homes
09.2022 - 08.2023
Team Leader
HLS Linen Service
12.2020 - 08.2022
Business Marketing -
Algonquin College
High School Diploma -
Mer Bleue High School