SAMWEL MGWENO

• Managed reservations and provided information on services available.
• Handled residents complaints with professionalism and empathy.
• Conducted regular patrols and safety inspections of the building and surrounding property.
• Monitored CCTV systems, and maintained accurate daily reports and incident reports.
• Provided professional customer service and concierge support to residents and visitors.
• Enforced parking regulations and monitor assigned parking areas, issuing warnings or tags as required.
• Perform snow removal and minor housekeeping duties to maintain safe and accessible common areas

Documented incidents clearly and accurately to ensure proper follow-up and resolution.

• Maintained high levels of alertness, identified potential security risks, and recommended corrective actions.
• Controlled access points and provided assistance to the public, offering directions and information when needed.
• Followed company and site rules, policies, and regulations.
• Responded to customer inquiries, and provided trip planning, wayfinding guidance, and in-person assistance as required.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Documented daily and incident reports to ensure proper follow-up and resolution.
• Administered first aid when necessary in accordance with training guidelines.
• Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
• Responded promptly to alarms and emergencies, coordinating with emergency authorities.