Samvel Gevorgyan
Sylmar
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and high level of energy.
Overview
19
19
years of professional experience
Work History
Business Development Manager
SRS Express INC.
02.2015 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Truck Dispatcher
SRS Express INC.
01.2011 - 01.2015
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Worked closely with customers to effectively resolve issues and complaints.
Sales Associate
J&M Company
02.2007 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Valet Parking Assistant Manager
Midori Sushi
01.2005 - 02.2007
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Added and maintained key tags, inspection decals and window stickers for [Number] vehicles on sales lot.
- Maintained attractive, tidy parking lot for [Type] dealership.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Implemented strategies to enable team members to provide quality services to clients.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Trained service staff on latest policies and procedures.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
Education
No Degree - Marketing Management And Research
Los Angeles Mission College
Sylmar, CA06.2027
High School Diploma -
School #9
Russia05.2001
Skills
- Consultative Selling Techniques
- Team Collaboration
- Growth Management
- Plan Sales
- Territory Management
- Partnering and Relationships
- Team Leadership
- Business Planning
- Marketing
- Business Administration
- Product and Service Sales
- Staff Management
- Growth Projections
- Quality Control
Languages
Armenian
Native or Bilingual
Russian
Professional Working
English
Professional Working
Timeline
Business Development Manager
SRS Express INC.
02.2015 - Current
Truck Dispatcher
SRS Express INC.
01.2011 - 01.2015
Sales Associate
J&M Company
02.2007 - 01.2011
Valet Parking Assistant Manager
Midori Sushi
01.2005 - 02.2007
No Degree - Marketing Management And Research
Los Angeles Mission College
High School Diploma -
School #9
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