Samvel Azarian
Burbank
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role I take.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NewHausRoofing
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Warehouse Manager
Caltric Inc
01.2024 - 05.2024
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Lead Setter
Leaditsolutions
10.2023 - 12.2023
- Communicated with potential clients to understand requirements and preferences.
- Handled client inquiries and provided information about services offered.
- Conducted research to identify new leads and opportunities for appointments.
- Utilized various communication channels to reach out to clients and confirm appointments.
Sales Associate
Hugo Boss
06.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
Languages
Armenian
Native or Bilingual
Russian
Full Professional
Timeline
Customer Service Representative
NewHausRoofing
07.2024 - Current
Assistant Warehouse Manager
Caltric Inc
01.2024 - 05.2024
Lead Setter
Leaditsolutions
10.2023 - 12.2023
Sales Associate
Hugo Boss
06.2022 - 09.2023
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