Samuel (Sam) Odusola
Edmonton,Canada
Summary
Compassionate and dedicated Support Worker with a proven track record of providing exceptional care and support to individuals with diverse needs. Skilled in assisting clients with daily activities and promoting their emotional well-being, ensuring a comfortable and safe environment. Adept at effective communication and problem-solving, committed to making a positive impact in the lives of those served. Reliable team player bringing strong communication skills and adaptability to changing situations, allowing for compassionate care and effective assistance. Background in fostering a safe and comfortable environment, passionate about helping clients with daily activities and providing necessary emotional support. Tech-savvy innovator with hands-on experience in emerging technologies and a strong passion for continuous improvement. Excels at identifying opportunities for technological enhancements and implementing effective solutions. Leverages new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, dedicated to driving technological advancements for the benefit of clients and the organization.
Overview
9
9
years of professional experience
Work History
IT Infrastructure Analyst
Canada Revenue Agency
10.2022 - Current
- Provide technical support to end-users, troubleshooting hardware and software issues and resolving tickets within SLA targets
- Also, assist in deployment and maintenance of desktops, laptops, printers, and other IT equipment
- Install, configure, and troubleshoot technical issues and report trends, reoccurring problems, and escalate unresolved problems to the next tier/supervisor
- Participated in IT projects, including software rollouts, system upgrades and network expansions
- Contributed to the development and implementation of IT policies, procedures, and standards
- Research, analyze, develop, and document new processes and procedures to implement new solutions to meet future problem resolution needs
- Used computer languages and operations knowledge to find and fix problems in large computer networks, including network communications errors, storage problems, and malfunctioning server platforms
Support Worker
The Alex Group
01.2020 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness. Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing and also kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted community integration by providing extensive physical, emotional, social support and advocating for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Technical Support/E-Commerce Specialist
Old Motorcycle Shop
07.2019 - 12.2020
- Responsible for the online maintenance of merchandise to drive online sales for our e-commerce sites (oms.ca and ebay.com)
- Ensuring the accuracy and availability of sellable content online and cross-functional collaboration with other teams within marketing, purchasing and allocations
- Responsible for mapping, sourcing, governing, and optimizing digital content to support efficient distribution through the various channels and assisting supervisor with tracking pertinent data related to eBay sales
- Online posting of items, regularly reviewing and modifying existing listings for completeness, errors, updates and resolve product issues by opening support cases and, setting up
Distribution Officer (Volunteer)
Calgary Food Bank
07.2019 - 12.2019
- Participate in helping customers in need to convey their hamper to the car park
- Also, Organize and arrange hampers for customers
- Monitor customers and new volunteers with a view to providing constructive feedback to the food bank and participate in workshops, public enlighten programs and any other task as may be assigned by my supervisor
Personal Care Worker
Doren Specialist Care Home
08.2015 - 05.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
Education
Diploma - Human Services
Brookes College
Calgary, AB06-2024
Telecommunication and Computer Network Engineering
London Southbank University
London, United Kingdom06-2015
Diploma - Computer Science
Lagos State Polytechnics
Lagos, Nigeria06-2011
Skills
- Daily living and housekeeping support
- Health and safety awareness
- Emotional and behavioral support
- Confidentiality and privacy
- Teamwork and collaboration
- Cleaning and sanitizing
- Active listening and mobility assistance
- Meal planning and preparation
- Transportation assistance
- Life skills development
- Clean driving record
- Patient support and problem-solving
- Case documentation and time management
- First aid and CPR
- Data center operations
- Change management techniques
- Operating systems administration
- Incident management process
- IT service management
- Risk assessment procedures
Timeline
IT Infrastructure Analyst
Canada Revenue Agency
10.2022 - Current
Support Worker
The Alex Group
01.2020 - 09.2022
Technical Support/E-Commerce Specialist
Old Motorcycle Shop
07.2019 - 12.2020
Distribution Officer (Volunteer)
Calgary Food Bank
07.2019 - 12.2019
Personal Care Worker
Doren Specialist Care Home
08.2015 - 05.2019
Diploma - Human Services
Brookes College
Telecommunication and Computer Network Engineering
London Southbank University
Diploma - Computer Science
Lagos State Polytechnics
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