SAMUEL JOSHUA ENRIQUEZ
Eastvale
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beertender
Brew Haven
01.2025 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Applied effective time management techniques to meet tight deadlines.
- Read temperature, flow, and other meters and documented information.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Restaurant Manager
U-Grill KBBQ
11.2022 - 12.2024
- Communicate well and used strong interpersonal skills to establish positive relationships with guests and employees
- Complete thorough opening, closing and shift change functions to maintain operational standards each day
- Train workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Direct staff in daily work assignments to maximize productivity
- Resolve and investigate complaints regarding service, food quality and accommodations
- Support coordinated restaurant activities to obtain optimum customer service and strong employee development
- Maintain safe working and guest environment to reduce risk of injury and accidents
- Counsel and disciplined staff to address issues promptly and provide constructive feedback
- Log detailed daily sales to support weekly and monthly revenue and expense reports
- Reconcile daily transactions, balance cash registers and prepare deposits for restaurant's earnings
- Work in close collaboration with team members to ensure customers received high-quality service
- Delegate work to staff, setting priorities and goals
- Inspect dining and serving areas for cleanliness and proper setup
- Explain goals and expectations required of trainees
Restaurant Shift Lead
U-Grill KBBQ
07.2021 - 11.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
- Filled and served various beverages for customers
Restaurant Server
U-Grill KBBQ
11.2020 - 07.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Calculated charges, issued table checks and collected payments from customers
- Stocked server areas with supplies before, during and after shifts
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Trained new employees on restaurant procedures and plating techniques
Bartender
Toyota Arena
11.2019 - 03.2020
- Handled Alcohol with Certified Bartender License
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Worked Cash Register, maintained accurate cash
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Checked identification of guests to verify age requirements for alcohol purchase
Administrative Assistant Intern
Tony Benigno Clinical Psychologist Private Practice
06.2016 - 08.2016
- Facilitated all office and administrative needs
- Organized files, ran and printed reports, archived records
Education
Cybersecurity
Western Governors University
Salt Lake City, UT01-2027
Google IT Support Professional Certificate - Information Technology
Coursera
01-2025
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Norco Community College
Norco, CA05.2019
High School Diploma - undefined
Eleanor Roosevelt High School
Eastvale, CA05.2016
Skills
- Excel in communications and technology
- Salesmanship
- Teamwork
- Positive work disposition
- People skills
- Customer Service Best Practices
- Anticipating Problems
- Problem Solving
- Employee Performance Evaluations
- Money Handling
- Inventory Management
- Delegating Assignments and Tasks
- Quality Assurance
- Training and Onboarding
- Organization and Prioritization
- Supervisory Skills
Additionalinformation
Love working with people, Keeping a positive, efficient work ethic in stressful situations, Good with communicating and technology, Superior salesmanship skills, Being active in BNP Church activities and retreats, Volunteering in festivals and community events, fundraisers, and youth fellowships, Joon Lee, District Manager at U-Grill KBBQ, 909-579-9367
Certification
- Google IT Support Professional Certificate
- ABC Bartending Schools - [CA] Mixology/Bartending Certification Program & Responsible Vendors Program (Alcoholic Beverages/Controlled Substance Training)
Timeline
Beertender
Brew Haven
01.2025 - Current
Restaurant Manager
U-Grill KBBQ
11.2022 - 12.2024
Restaurant Shift Lead
U-Grill KBBQ
07.2021 - 11.2022
Restaurant Server
U-Grill KBBQ
11.2020 - 07.2021
Bartender
Toyota Arena
11.2019 - 03.2020
Administrative Assistant Intern
Tony Benigno Clinical Psychologist Private Practice
06.2016 - 08.2016
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Norco Community College
High School Diploma - undefined
Eleanor Roosevelt High School
- Google IT Support Professional Certificate
- ABC Bartending Schools - [CA] Mixology/Bartending Certification Program & Responsible Vendors Program (Alcoholic Beverages/Controlled Substance Training)
Cybersecurity
Western Governors University
Google IT Support Professional Certificate - Information Technology
Coursera
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