Samuel Dela Kwashie
Ottawa,ON
Summary
Samuel is an individual with developed exceptional communication and problem-resolution skills in customer-focused environment and demonstrates the ability to adapt to various challenges and provide efficient solutions. He is looking to transition into new field where these transferrable skills can contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Absa Bank
12.2024 - 07.2025
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
Customer Support Specialist
Afro Desia Customer Solutions
10.2023 - 11.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Customer Service Representative
Asokwa Municipal Assembly
11.2022 - 09.2023
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
- Assisted customers with navigating company website and completing online transactions with ease.
- Participated actively in ongoing professional development opportunities aimed at improving personal skills and expertise in customer service best practices.
Marketing Intern
Pacific Savings and Loans
09.2021 - 01.2022
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Participated in training sessions on digital marketing tools, increasing efficiency of online campaigns.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Education
Master of Arts - Economics
Carleton University
Ottawa07-2027
Bachelor of Arts - Economics
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana09-2022
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Payroll management
- CRM software
- Customer service
- Microsoft Excel
- Active listening
- Problem resolution
- Research
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Customer Service Officer
Absa Bank
12.2024 - 07.2025
Customer Support Specialist
Afro Desia Customer Solutions
10.2023 - 11.2024
Customer Service Representative
Asokwa Municipal Assembly
11.2022 - 09.2023
Marketing Intern
Pacific Savings and Loans
09.2021 - 01.2022
Master of Arts - Economics
Carleton University
Bachelor of Arts - Economics
Kwame Nkrumah University of Science And Technology
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