Samuel Akoto Asante
Brampton,ON
Summary
Driven Systems Administrator with two years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Looking forward to join your prestige firm to add value.
Overview
19
19
years of professional experience
Work History
Systems Administrator
Sky Space Group
Frampton, QC
10.2023 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Contributed to development, administration and testing of disaster recovery plans.
- Attended meetings to deliver status reports to key stakeholders.
Administrative Manager
Ensign Sports Management
Accra-Ghana
01.2016 - 11.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Manager
New Edubiase Football Club
Accra-Ghana
12.2012 - 04.2015
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Senior Travel Consultant
RNS
Accra-Ghana
02.2006 - 07.2010
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
Data Entry Clerk
Church (Voluntary)
Accra-Ghana
05.2005 - 08.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Education
Cyber Security
ISC2
Online IT Solutions Specialist
Coursera
Online 03.2023
Some College (No Degree) - Computer Software And Media Applications
Juda IT Solutions
Accra,Ghana05.2018
GED -
Brigham Young Univerisity
Idaho-USA12.2015
High School Diploma -
Labone Senior High School
Ghana07.2004
Bachelor Of Science In Administration - Human Resource Management
University of Ghana
Accra-Ghana 05.2014
Skills
- Service contracts management
- Planning and scheduling
- Leadership and supervision
- Analytical and Critical Thinking
- Attention to Detail
- Training and Development
- Excellent Communication
- Customer Service
- Decision Making
- Cultural Awareness
- Clerical Support
- Facility Operations
- Daily Progress Reports
- Key Performance Indicators (KPIs)
- Service Planning
- Facility Safety Management
- Accounts Payable and Accounts Receivable
- Technical Team Management
- Database Maintenance
- Presentations
- Scheduling and Planning
- Performance Assessment
- Health and Safety Compliance
- Goal Management
- Office Supplies and Inventory
- User Experience
- Continuous Quality Improvement (CQI)
- Structural Systems
- Time Management
- G-Z Valid Driver's License
- Database Management
- Microsoft Word
- Quarterly Reviews
- Safety Protocols
Timeline
Systems Administrator
Sky Space Group
10.2023 - Current
Administrative Manager
Ensign Sports Management
01.2016 - 11.2022
Administrative Manager
New Edubiase Football Club
12.2012 - 04.2015
Senior Travel Consultant
RNS
02.2006 - 07.2010
Data Entry Clerk
Church (Voluntary)
05.2005 - 08.2019
Cyber Security
ISC2
IT Solutions Specialist
Coursera
Some College (No Degree) - Computer Software And Media Applications
Juda IT Solutions
GED -
Brigham Young Univerisity
High School Diploma -
Labone Senior High School
Bachelor Of Science In Administration - Human Resource Management
University of Ghana