Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Wilson

Redding,CA

Summary

Dynamic Shift Lead at Chick Fil A Redding with a proven track record in customer service and cash handling. Expertly trained new staff while enhancing team performance and resolving customer issues to ensure satisfaction. Committed to maintaining safety standards and a welcoming environment, consistently achieving operational excellence.

Overview

4
4
years of professional experience

Work History

Shift Lead

Chick Fil a Redding
03.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Completed store opening and closing procedures and balanced tills.

Education

U-prep
Redding
05.2024

Skills

- Customer service

- Money Handling

- Shift Management

- Problem Solving

  • Daily reporting
  • Staff supervision
  • Rules enforcement
  • Shift leadership
  • Positive attitude
  • POS system operation
  • Flexible schedule

Timeline

Shift Lead

Chick Fil a Redding
03.2021 - Current

U-prep
Samuel Wilson