Samuel Wilson
Redding,CA
Summary
Dynamic Shift Lead at Chick Fil A Redding with a proven track record in customer service and cash handling. Expertly trained new staff while enhancing team performance and resolving customer issues to ensure satisfaction. Committed to maintaining safety standards and a welcoming environment, consistently achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Lead
Chick Fil a Redding
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Completed store opening and closing procedures and balanced tills.
Education
U-prep
Redding05.2024
Skills
- Customer service
- Money Handling
- Shift Management
- Problem Solving
- Daily reporting
- Staff supervision
- Rules enforcement
- Shift leadership
- Positive attitude
- POS system operation
- Flexible schedule
Timeline
Shift Lead
Chick Fil a Redding
03.2021 - Current
U-prep
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