Samuel Willems
Saskatoon
Summary
Friendly and organized with a warm and professional demeanor, ready to learn and develop in a new and challenging environment. Familiar with guest relations and customer service and dedicated to enhancing overall customer satisfaction. Demonstrated skills in multitasking, time management, and administration. Strong focus on teamwork and known for excellent communication and positive attitude.
Overview
1
1
year of professional experience
Work History
Front Desk Clerk
Days Inn Yorkton
02.2023 - 10.2023
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintained an inventory of reservations, vacancies, and room assignments.
- Collected payments by accepting cash or card payments from customers; and made change for cash customers.
- Investigated and resolved customer complaints and questions in a polite and professional manner.
- Worked collaboratively with hotel staff to provide guests with a comfortable and positive experience.
Education
Bachelor of Education - Social Sciences And Studies, Drama
University of Saskatchewan
Saskatoon, SK01-2028
High School Diploma -
Yorkton Regional High School
Yorkton06-2024
Activities and Interests
- Participated in numerous Free My Muse drama classes and studio productions starting in 2015 and continuing through the present.
- Play trumpet and piano, and enjoy camping, canoeing, and reading.
Timeline
Front Desk Clerk
Days Inn Yorkton
02.2023 - 10.2023
Bachelor of Education - Social Sciences And Studies, Drama
University of Saskatchewan
High School Diploma -
Yorkton Regional High School
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