Samuel Tollestrup
Lethbridge,AB
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in diverse range of topics.
Overview
6
6
years of professional experience
Work History
Crew/Shift Manager
DSB Food Services (Lethbridge McDonald's)
09.2014 - 05.2020
- Implemented Guest Recovery when handling complaints and demonstrated excellent customer service
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
Market Inventory Manager
DSB Food Services (Lethbridge McDonald's)
05.2016 - 12.2016
- Maintained sufficient inventory levels to meet customer demands at all times.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Created and updated regular inventory reports and records.
Education
Bachelor's of Management - General Management
University of Lethbridge
04.2024
High School Diploma -
Magrath High School
06.2014
Skills
- Computer Skills - Basic Code-Writing
- Public Speaking
- Crew Leadership
- Workplace Safety
- Customer service focus
- Team motivation
- Delegation capabilities
- Paperwork reviewing
- Warehouse Management
- Decision-Making
- Critical Thinking
- Customer Recovery
Accomplishments
- Achieved Highest Mark in Advanced Shift Management - McDonald's
- Chosen by Magrath Cultural Arts Society to Direct "Night at the Wax Museum" - 2015
Timeline
Market Inventory Manager
DSB Food Services (Lethbridge McDonald's)
05.2016 - 12.2016
Crew/Shift Manager
DSB Food Services (Lethbridge McDonald's)
09.2014 - 05.2020
Bachelor's of Management - General Management
University of Lethbridge
High School Diploma -
Magrath High School
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