Samuel Saavedra
Montreal,Canada
Summary
Energetic tech savvy person with more than 10 years combined in the customer service and technical field. I can work under pressure and stress, responsible and mature. I value the punctuality and work ethics. Excellent in achieving new objectives on time. Learning new subjects on free time is my element of my personality. Perfect bilingual interpersonal communication skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical consultant
Dahua / Luminys
12.2023 - Current
- Act as the point of contact between the manufacturer and the dealer for either technical or sales related issues covering Eastern Canada and Ontario.
- On-site visits to help design Camera Surveillance system.
- On-site visits to help resolve technical issues when tech support resources have been exhausted.
- Participate in distributor’s events to showcase our products and provide technical information.
- Learn new products to train our dealers on what and how they can use our products.
- Create technical documents to help our dealers during their installations.
- Create technical training documents to provide trainings for our dealers.
- Provide on-site and remote demonstrations of our equipment such as CCTV, specialized cameras and Access Control.
Installation / Project Manager
Alarme Sentinelle
05.2022 - 12.2023
- Manage the installation Team:
- Make sure all installation technician’s have the necessary tools to complete their work.
- Make sure all installation technician’s have all the necessary training to install our products.
- Make sure that their company vehicle gets maintained.
- Look for ways to improve and facilitate their work.
- Manage the installation projects with the different contractors in order to deliver the projects on-time.
- Installation schedule management.
- Make Fire Alarm quotations for new installations or repair agreements after an inspection.
- Help clients with after installations issues.
- Conduct a monthly technical meeting for my installation department.
- Inventory control.
- Inventory purchasing with different manufacturers.
Senior Sales Engineer
Petawise
07.2020 - 05.2022
- Support clients with technical difficulties or questions.
- Create guides and training videos for the integrators.
- Provide training materials and presentations for client presentations.
- Main contact between Quebec clients and Toronto office.
- Help client design security systems and provide quotations.
- Assist client into products selections and send out PO’s.
- Use and configure UNIVIEW products for self-knowledge and support.
Senior technical support level 3
Hikvision
12.2016 - 07.2020
- Assist contractors with technical and presale questions.
- Assist contractors with Hikvision’s Desktop app (MacOS/Windows) initial setup and troubleshooting.
- Assist contractors with Hikvision’s Mobile apps (iOS/Android) initial setup and troubleshooting.
- Resolve Escalated Calls from previous levels.
- Reply to technical or customer service concerns via email in English, French and Spanish.
- Access Control and Video Intercom specialist.
- Assist clients with VPN’s unable to access their Access Control devices.
- Remote assistance using 'Screen Connect' on contractor’s computer and/or network.
- Train new Technical Support agents.
- Self-train on new devices, develop training materials for the team.
- Contact customers with complaints to help them resolve their issues while maintaining customer service satisfaction.
- Call back customers with specialized devices/issues.
Security agent / supervisor
Clubsekur
06.2012 - 12.2017
- Observe and assure the safety of the clients.
- Respectfully deal with client’s concerns.
- Create end of shift reports.
- Supervise a small team of security guards and provide superior with the labor time.
Cellular & Computer repair technician
oPhone
01.2016 - 11.2016
- Sales and after sales customer service, cellular service activation.
- Troubleshoot, diagnose and repair cellular or computer hardware & software.
- Manage inventory of cellular hardware parts as well as the repairs.
- Assist to resolve customer’s complaints.
- Track daily sales and provide reports.
Cellular & Computer repair technician
Technician shop
07.2014 - 01.2016
- Sales and after sales customer service, cellular service activation.
- Troubleshoot, diagnose and repair cellular or computer hardware & software.
- Manage inventory of cellular hardware parts as well as the repairs.
- Assist to resolve customer’s complaints.
- Track daily sales and provide reports.
Technical support
GSD Systems
01.2014 - 07.2014
- Diagnose CCTV equipment and provide repair assistance.
- Remote assistance over the phone on CCTV equipment.
- Provide onsite technical support.
- Product presentations during Security Conventions.
Sales
Rogers
05.2013 - 01.2014
- Provide assistance with cellular sales as well as new account activations.
- Perform credit evaluations.
- Provide information on services and promotions.
- Maintain cellular phones and accessories inventory.
Security agent
Legion Security
05.2010 - 06.2012
- Observe and assure the safety of the clients.
- Respectfully deal with client’s concerns.
Assistant Manager
McDonald’s
05.2000 - 10.2010
- Provide customer with excellent customer service.
- Provide assistance to help resolve customer’s complaints.
- Inventory control to maintain waste to a minimum.
- Create employee schedule on a weekly basis.
- Balance out cash registers as well as the safe.
- Supervise more than 10 employees and delegate tasks.
Education
IT trade -
Emica
Saint Luc High school -
Saint luc high school
Skills
- Trilingual in French
- Trilingual in Spanish
- Trilingual in English
- Web and tech savvy
- Access Control
- CCTV Systems Design
- Technical documentation
- Product training
- Installation management
- Technical troubleshooting
- Client relations
- Project scheduling
- Inventory control
- Sales quotations
- Customer support
- Effective communication
- Problem solving
- Team leadership
Certification
- Kantech Access Control systems certification.
- Mircom FX-4000N programming certification.
- BSP License.
- RBQ license (Ongoing).
Timeline
Technical consultant
Dahua / Luminys
12.2023 - Current
Installation / Project Manager
Alarme Sentinelle
05.2022 - 12.2023
Senior Sales Engineer
Petawise
07.2020 - 05.2022
Senior technical support level 3
Hikvision
12.2016 - 07.2020
Cellular & Computer repair technician
oPhone
01.2016 - 11.2016
Cellular & Computer repair technician
Technician shop
07.2014 - 01.2016
Technical support
GSD Systems
01.2014 - 07.2014
Sales
Rogers
05.2013 - 01.2014
Security agent / supervisor
Clubsekur
06.2012 - 12.2017
Security agent
Legion Security
05.2010 - 06.2012
Assistant Manager
McDonald’s
05.2000 - 10.2010
IT trade -
Emica
Saint Luc High school -
Saint luc high school