Samuel Ryan
Ottawa
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technician
Broadband Telecom Services
05.2024 - 08.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Busser
Social Restaurant
02.2024 - 05.2024
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Busser
Royal Oak Bar & Grill
09.2023 - 10.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Server
Levy Restaurants
05.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Technician
Broadband Telecom Services
04.2023 - 08.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Bartender
Heart & Crown - Byward
03.2023 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Laborer
Morin Supply
03.2022 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Busser
Royal Oak
03.2021 - 08.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Packaging Associate
UPS
01.2022 - 03.2022
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Customer Service Representative
Cabela's
09.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Enrolled Bachelor's (Sept 2023) - Event Marketing - Sports, Entertainment, Arts
Algonquin College
Ottawa, ONCourses In - Business Administration
Algonquin College
Ottawa, ONEnrolled - Bartending
Algonquin College
Ottawa, ON04.2023
Skills
- Heavy Lifting
- Plates Presentation
- Safety Awareness
- Carrying Heavy Loads
- Professional Relationships
- Quality Control
- Active Listening
- Production Preparation
- Maintaining Clean Work Areas
- Customer Satisfaction
Certification
Smart Serve
Timeline
Technician
Broadband Telecom Services
05.2024 - 08.2024
Busser
Social Restaurant
02.2024 - 05.2024
Busser
Royal Oak Bar & Grill
09.2023 - 10.2023
Server
Levy Restaurants
05.2023 - 10.2023
Technician
Broadband Telecom Services
04.2023 - 08.2023
Bartender
Heart & Crown - Byward
03.2023 - 04.2023
Laborer
Morin Supply
03.2022 - 08.2022
Packaging Associate
UPS
01.2022 - 03.2022
Busser
Royal Oak
03.2021 - 08.2022
Customer Service Representative
Cabela's
09.2020 - 01.2021
Enrolled Bachelor's (Sept 2023) - Event Marketing - Sports, Entertainment, Arts
Algonquin College
Courses In - Business Administration
Algonquin College
Enrolled - Bartending
Algonquin College
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