Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Samuel Rivera

Riverside

Summary

Dynamic retail professional with extensive experience at American Tire Depot, excelling in customer service and team leadership. Proven track record in enhancing sales through innovative strategies and fostering strong customer relations. Skilled in money handling and problem-solving, consistently achieving high customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Mountain View Tire & Auto Service
10.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.

Store Manager

American Tire Depot
03.2011 - 10.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Education

Diploma -

Santa Maria High
Santa Maria, CA
05.1991

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation
  • Goal setting
  • Workload management
  • Customer rapport
  • Sales strategies
  • Sales growth
  • Policy enforcement
  • Sales reporting
  • Cost control

Accomplishments

Owed my own Big tire Franchise for 3 1/2 years

Languages

Spanish
Elementary

Timeline

Assistant Manager

Mountain View Tire & Auto Service
10.2018 - Current

Store Manager

American Tire Depot
03.2011 - 10.2018

Diploma -

Santa Maria High

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Samuel Rivera