Samuel Ramirez
Bloomington,CA
Overview
7
7
years of professional experience
Work History
Human Resources Partner – LAX9
Amazon IXD
Fontana
10.2023 - Current
- Managed inquiries from over 2000 hourly and salaried employees concerning leave of absence benefits and other employment-related matters.
- Addressed employee queries and situations with professionalism and expertise to enhance onboarding, performance management, engagement processes, and benefits services.
- Ensure legal compliance by staying updated on relevant laws, regulations, and industry best practices related to human resources management
- Collaborated with management to assess adherence to organizational policies, providing recommendations for necessary adjustments.
- Provided guidance and support to hourly PXT employees in navigating associate escalations and intricate issues.
- Spearheaded Tier 3 employee development initiatives by owning recognition programs and implementing targeted training strategies, resulting in improved morale and role alignment in the Tier 3 population
- Developed and implemented comprehensive PXT team training curriculum, delivering weekly syncs on complex HR topics and standardized support resources, resulting in sustained #1 ranking in “How’s My Driving” metrics and enhanced alignment across Associate Partners and HR Partners
- Designed and delivered Manager Training series on self-service tools and reasonable suspicion processes, reducing PXT escalations and empowering 50+ operations leaders to resolve issues at source.
- Analyzed trends in associate behavior and delivered targeted training to managers for effective behavior management.
- Created monthly PXT Scorecard Flash reports for node, driving peer-to-peer learning and performance improvement across sites.
- Empowered PXT team to lead engagement events (Birthday Roundtable sessions, Champions of the Month), creating structured feedback mechanisms and positioning team members as engagement leaders.
- Maintained 90% of investigations under 15-day resolution threshold YTD, improving case handling speed without compromising quality or policy adherence
- Conducted talent review to enhance leadership capabilities within salaried management.
- Conducted weekly site experience walks, identifying and resolving facility and associate experience issues, directly contributing to perfect SEW audit performance
Learning Coordinator – LAX9
Amazon IXD
Fontana
09.2021 - 10.2023
- Guide a team of 14 Learning Trainers to ensure high standards for new hire onboarding, associate/manager training, and process improvements in respective areas, serve as Learning Trainer concerns within department or assistance with associate escalations
- Developed and tracked the effectiveness of training programs, including orientation, while monitoring adherence to established standards.
- Implemented Ascend Level 3 Proficiency and Tier 3 Learning Series to support 125+ Tier 3 leaders in development, DEI, and safety discussions.
- Onboarded 16 L4+ Area Managers during Associate Experience Week (AEW) with the Sr. Team and HR Manager, scheduled welcome calls with the direct senior, created a daily training schedule, and established a weekly debrief to discuss obstacles and resources.
- Served as site point of contact for the rollout of the Global Ambassador Program (GAP) to standardize NACF Ambassador Training.
Learning Trainer – ONT8/LAX9/LAS1
Amazon IXD
Moreno Valley/Fontana/Henderson
03.2019 - 09.2021
- Led training initiatives to maintain training accuracy and ensure headcount alignment by process path.
- Lead training initiatives and support operations with maintaining training accuracy and ensure headcount by process path is maintained
- Facilitated development of Tier 1 associates through Ambassador program by coaching and training associates in their departments.
- Created ‘Training Scheduler Tool’ for trainers to be able to schedule and budget training hours more accurately in adherence to OP and LP planned hours
Education
Bachelor of Arts - Human Resources Management
Colorado State University Global
Denver12-2027
Skills
- Collaboration tools expertise
- Training Coordination & Delivery
- Onboarding process
- Training coordination
- Employee relations
- Project Management
- Curriculum management
- MS Office Products
Timeline
Human Resources Partner – LAX9
Amazon IXD
10.2023 - Current
Learning Coordinator – LAX9
Amazon IXD
09.2021 - 10.2023
Learning Trainer – ONT8/LAX9/LAS1
Amazon IXD
03.2019 - 09.2021
Bachelor of Arts - Human Resources Management
Colorado State University Global