Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Poisson

Toronto,ON

Summary

In my time with FCTG, I have demonstrated the ability to successfully manage a team, have a wide range of knowledge and have proven myself through personal success in both sales numbers and client retention.


Throughout my career, I have been lucky to participate in many different aspects outside of the day-to day role.


During my time in Leisure - I was often asked to join the Newie trainings or those in year one that needed a refresher. I would speak to the group and gain insight to what help they might need help with. I would inspire and discuss challenges.


While in Corporate Traveler - Spadina, I was successful in becoming Top Newie winning a spot to Global Ball.


In NY - I brought a new team to profitable numbers, winning a spot to Global Ball 3 times. Our team won 'Most Profitable' worldwide in 2019.


As well, in NY - I was asked to join a discussion group in Chicago where we created new ideas surrounding our roles.


I was also selected as the only TM in Operations to join all the RDX meetings to assist with questions or suggestions surrounding the new system. I was also a tester throughout the whole time, helping build a better system for all of us.


I currently participate in inspiring and discussing challenges with the Newies during their training to this day. The CT training team often invites me as a guest speaker.


Overview

21
21
years of professional experience

Work History

Travel Manager

Corporate Traveler Stage, Screen & Sports
11.2015 - Current
  • Worked as FTL until June 2018 when I moved back to Canada. Remained as a Travel Manager.
  • Worked closely with the Sales Teams and Management to ensure new business was transacting at ahigh level of performance.
  • Maintained high numbers, client retention and brought on several referral clients.
  • Assisted with onboarding Newies and worked with them individually on goal setting and sales techniques.
  • Successfully transacted clients such as the Houston Rockets, Domino Records, Scheduling Institute, National Lacrosse League Executive Office, Sunshine Sachs

Travel Manager

Corporate Traveler - Spadina
10.2013 - 11.2015
  • Transacted a large portfolio of clients. As well brought in several referrals.
  • Attended client review meetings and assisted with the sales process to win new clients.
  • Managed the day-to-day travel needs
  • Achieved successful numbers and client retention
  • Transacted clients such as Yamaha Motor & Brookfield


Future Team Leader

Flight Centre Retail - Church Street
11.2008 - 10.2013
  • Worked as FTL for 4 of 5 years - helping guide and shape the Newies.
  • Assisted TL with his duties.
  • Helped bring non-profitable business into profit.
  • Transacted leisure clients at a high volume.
  • Brought familiarity to the location due to my tenure, which created repeat customers.

Assistant General Manager

Mr. Greenjeans Restaurant
09.2002 - 11.2008
  • Managed 60+ back and front of house staff in a high volume, $5M restaurant within Toronto Eaton Centre.
  • Helped created new ideas and incentives to increase productivity and staff retention
  • Lead hiring process for all departments.
  • Responsible for weekly schedule
  • Worked in all departments based on where support was needed.
  • Assisted GM with duties

Education

Diploma - Hotel & Resort Management / Travel & Tourism

Loyalist College
Belleville

Skills

  • Expert in daily operations - such as systems, back-end and client facing needs
  • Familiar with procedures and policies of FCTG
  • Travel Industry Knowledge
  • Ability to manage, train, guide, inspire colleagues and new hires

Timeline

Travel Manager

Corporate Traveler Stage, Screen & Sports
11.2015 - Current

Travel Manager

Corporate Traveler - Spadina
10.2013 - 11.2015

Future Team Leader

Flight Centre Retail - Church Street
11.2008 - 10.2013

Assistant General Manager

Mr. Greenjeans Restaurant
09.2002 - 11.2008

Diploma - Hotel & Resort Management / Travel & Tourism

Loyalist College
Samuel Poisson