Summary
Overview
Work History
Education
Skills
Timeline
Generic
SAMUEL OUGA

SAMUEL OUGA

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain position of Supervisor Programs that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Shift Leader

City of Toronto - TSSS- Seaton House
TORONTO, Ontario
10.2022 - Current
  • Managing program with over 130 clients and several staff members during each shift operating in fast pace and intense environments.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Working successfully with diverse group of coworkers to accomplish goals and address issues of concern to our clients and advancing SSHA vision.
  • Increasing productivity through encouraging positivity, sensitivity, compassion and more contacts with clients.
  • Carry out day-day-day duties that include planning, staff supervision, scheduling, conflicts mitigation and resolution.
  • Hands-on motivational leadership and mentoring.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performing duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Active listening to clients and staff concerns, finding solutions and escalating major issues to high management.
  • Completing paperwork, recognizing discrepancies and promptly addressing issues of concern.
  • Constantly studying and searching for creative solutions to complex problems.
  • Proven ability to learn quickly and adapt to new situations
  • Applied effective time management techniques to meet tight deadlines
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Community Mental Health and Housing Support Worker

Houselink And Mainstay Community Housing
01.2022 - Current
  • Developing, along with individual clients who have recently been housed, unique case plans and guiding them through it's implementation.
  • Community Case management helping about 30 individuals, at a-time, to achieving housing stability, community integration and connecting clients to supportive resources around community.
  • Using recovery principles to provide service delivery to clients including: informal counseling, data collection, health promotion, advocacy, knowledge sharing, research, and regular check-ins, practical support
  • Identifying and addressing mental health and addiction issues connecting those in need with available supports.
  • Documentation: conducting health assessments, maintain member files and health records, meeting minutes, and other administrative tasks with high confidentiality.
  • Assist in identification and resolution of individual and community issues.
  • Work with members to achieve safe living environment including fire safety, member security, health and safety concerns
  • Carrying out duties of landlord under Residential Tenancies Act, as some tenants I support reside in residential units owned by Houselink and Mainstay Community Housing.
  • Passionate about learning and committed to continual improvement
  • Work flexible hours across night, weekend and holiday shifts
  • Excellent communication skills, both verbal and written
  • Proven ability to develop and implement creative solutions to complex problems
  • Identified issues, analyzed information and provided solutions to problems
  • Assisting with day-to-day operations, working efficiently and productively with all team members

Relief Hostel Support Worker

Fred Victor
02.2018 - 10.2022
  • Conducted clients assessments, intakes into program and made appropriate referrals to community resources
  • Visited home environments to help clients develop life, technical and job skills
  • Evaluated client progress against client's Plan of Care and individualized goals
  • Supervised and guides new employees during their orientations and respond quickly to questions, which improves understanding of job responsibilities
  • Worked with families to develop support networks and client's coping techniques to meet their needs
  • Assisted with clients requests and answered questions to improve satisfaction.
  • Documented daily activities, behaviors and incidents for record and follow-up on progress.
  • Leveraged research and communication skills to input and compile data gathered from various sources

Housing Support Worker

LOFT Community Services
11.2015 - 02.2018
  • Ensured safety and well-being of clients and conducted regular facility and bed checks
  • Identified and effectively dealt with crisis and conflict situations by using problem- solving and crisis intervention knowledge to de-escalate conflicts
  • Assisted clients with personal hygiene, medical, financial and emotional needs and referred them to appropriate community health, housing and social support services when necessary
  • Provided appropriate referrals, information and advocated with support services to assist clients with meeting their personal goals and needs.
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Identified issues, analyzed information and provided solutions to problems

Relief Support Worker

Good Sheppard
05.2015 - 12.2017
  • Ministries, Shelter Services
  • Screened and conducted intakes of clients to shelter, provided support and referrals of clients to other shelters and services as needed
  • Answered telephone calls and inquiries by providing information and taking messages as required.
  • Prepared daily shift reports and ensures effective service delivery to residents by documenting information/observations into designated systems for client's case management.
  • Engaged in active listening and problem-solving around client's difficulties and/or recommended appropriate resources to address client needs
  • Coordinated and implemented group activities and facilitated group meetings.

Program Manager

Christian Children Fund
05.2005 - 12.2014
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors
  • Met with project stakeholders on regular basis to assess progress and make adjustments
  • Supervised, motivated and trained assigned staff and ensured effective team work was harnessed that led to high quality services and deliverables
  • Worked with senior case managers to coordinate team development activities and trainings
  • Working as team to secured sponsorships for over 300 orphans from Northern Uganda.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive
  • Built and utilized reporting systems to keep clients and management in loop with latest information
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
  • Worked with subject matter experts to develop and implement mentoring programs to promote better program outcomes
  • Developed and maintained logistics workflows, procedures and reports
  • Managed multiple strategic projects with numerous sub-projects or workstreams

Education

QuatroSafety Training For City of Toronto Supervisor

SSHA
Toronto, ON

Certificate - Clients Management And Support Services Framework

Toronto Public Health
Toronto, ON

Bachelor of Arts - Social Works

Makerere University Kampala
Kampala, Uganda

Skills

    • Excellent communication skills: verbal and written - ability to write clear and concise reports
    • Supervisory Experience
    • Organizational Performance
    • Problem-Solving
    • Data Collection And Analysis
    • Crisis Prevention
      • Providing Leadership
      • Service Planning
      • Writing
      • Post-Secondary Education
      • Extensive knowledge of community resources

Timeline

Shift Leader

City of Toronto - TSSS- Seaton House
10.2022 - Current

Community Mental Health and Housing Support Worker

Houselink And Mainstay Community Housing
01.2022 - Current

Relief Hostel Support Worker

Fred Victor
02.2018 - 10.2022

Housing Support Worker

LOFT Community Services
11.2015 - 02.2018

Relief Support Worker

Good Sheppard
05.2015 - 12.2017

Program Manager

Christian Children Fund
05.2005 - 12.2014

QuatroSafety Training For City of Toronto Supervisor

SSHA

Certificate - Clients Management And Support Services Framework

Toronto Public Health

Bachelor of Arts - Social Works

Makerere University Kampala

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SAMUEL OUGA