Samuel Onovwakpor
Mississauga,ON
Summary
- Strong Customer Relationship Management skill (CRM)
- Accounts Receivable (AR) & Accounts Payable (AP)
- Software as a Service (SaaS)
Instrumental Technical Account Manager with 7 years of experience acting as technical lead and customer-facing subject matter expert. Tactical professional with background successfully eliminating roadblocks and technical challenges for customers while offering exceptional customer solutions. Personable and highly knowledgeable in conflict/troubleshooting with focus on delivering top-tier customer experiences.
Overview
10
10
years of professional experience
Work History
Technical Account Manager
Yardi Systems Inc (Property, Asset & Accounting Management Software)
2021.01 - Current
- Assist clients with implementation, training, and technical support.
Property Manager (Administrator)
Northminster Residence of Toronto ((Not-For-Profit Housing Corporation)
2016.01 - 2021.01
- In-depth working knowledge of city of Toronto social housing Rent Geared to Income subsidy program.
HR Personnel
Convvy Inc. (Staffing & Recruitment, www.convvy.ca)
2015.01 - 2016.01
- Created and posted effective job advertisements.
Mediator
St. Stephens Community House (Not-For-Profit & Charity Organization, www.sschto.ca)
2015.01 - 2016.01
- Investigate and resolve diverse issues.
HR (Health and Safety Coordinator Intern)
Crowne Plaza Toronto Airport (Hospitality & Tourism, www.ihg.com/crowneplaza/hotels)
2014.01 - 2014.01
- Sponsored in coordinating health and safety training for all employees.
Education
Institute of Housing Management -
02.2024
Property Management Certificate Programme -
Humber College
01.2019
Alternative Dispute Resolution Certificate -
Humber College
01.2015
Human Resources Management Certificate -
Humber College
01.2014
Bachelor's Degree in science (Ed) Counselling Psychology -
University of Port-Harcourt, Nigeria
01.2010
Skills
- Sales Support
- Software Development
- Reliability
- Multitasking
- Time Management Abilities
- Adaptability and Flexibility
- Task Prioritization
- Analytical Thinking
- Team Building
- Problem-Solving Aptitude
- Equipment Troubleshooting
- Team Collaboration
- Attention to Detail
- Product Development
References
References available upon request.
Timeline
Technical Account Manager
Yardi Systems Inc (Property, Asset & Accounting Management Software)
2021.01 - Current
Property Manager (Administrator)
Northminster Residence of Toronto ((Not-For-Profit Housing Corporation)
2016.01 - 2021.01
HR Personnel
Convvy Inc. (Staffing & Recruitment, www.convvy.ca)
2015.01 - 2016.01
Mediator
St. Stephens Community House (Not-For-Profit & Charity Organization, www.sschto.ca)
2015.01 - 2016.01
HR (Health and Safety Coordinator Intern)
Crowne Plaza Toronto Airport (Hospitality & Tourism, www.ihg.com/crowneplaza/hotels)
2014.01 - 2014.01
Institute of Housing Management -
Property Management Certificate Programme -
Humber College
Alternative Dispute Resolution Certificate -
Humber College
Human Resources Management Certificate -
Humber College
Bachelor's Degree in science (Ed) Counselling Psychology -
University of Port-Harcourt, Nigeria
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