Samuel Ojeka
Richmond Hill
Summary
Professional and enthusiastic Customer Service Advisor and sales Representative with an extensive experience and comprehensive background in communicating with customers, resolving any problematic issues, handling customer complaints, and maintaining all documents and files. Effective communicator with the ability to work under pressure and in fast-paced environments. Possess excellent organizational skills and great time management abilities.
Overview
2
2
years of professional experience
Work History
Customer service advisor
Liberty Hotel
05.2022 - 01.2023
- Work efficiently 8 -10 hours a day
- Worked as a collaborative team member to achieve the highest level of customer services and satisfaction
- Helped to train new employees when needed
- Attended to customers' needs and demands effectively
- Critically assessed problems and found quick solutions
- Effective in time management and paid attention to details
Customer service advisor
Jumia
07.2021 - 02.2022
- Good listener
- Communicated with client via phone and email to resolve issues and ensuring
- Strong and Confident communicator
- Dedicated, driven and proactive
- Supportive of junior staff members
Customer service representative
Bloocom Ideas
08.2020 - 06.2021
- Answered incoming calls to assist members with inquiries
- Resolved customer relationship issues via phone, email, or mail
- Advised customers on company's policies
- Utilized computer system to handle high call volumes
- Managed and responded to telephone inquiries or written correspondences from members and providers by utilizing current reference materials
- Addressed and processed medical services request and telephone inquiries while strictly maintaining adherence to confidentiality agreements
- Check patient eligibility, plan type, along with verifying In-Network and out of work benefits
Education
High School Diploma -
Larion
Lagos, NigeriaCommunication Skills
- English
Languages
English
Limited Working
Timeline
Customer service advisor
Liberty Hotel
05.2022 - 01.2023
Customer service advisor
Jumia
07.2021 - 02.2022
Customer service representative
Bloocom Ideas
08.2020 - 06.2021
High School Diploma -
Larion
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