Samuel Ogundiran
Lagos,LA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
Airnow Trips Limited
03.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Computer Software Technician
Timfy Education Consult
06.2022 - 12.2024
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Industrial Trainee
Nigerian Shippers Council
01.2018 - 12.2018
- Assisted with implementation of new safety instructions and equipment protocols.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Sorted mail and dispersed to correct departments and employees.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
Computer Operator
Adekaz Cyber Cafe
08.2014 - 12.2015
- Assisted manager in all aspects of business operations.
- Assist customers in browsing, emailing, online forms, and using internet services.
- Troubleshoot minor computer, network, and software issues.
- Log users into systems and monitor usage time.
- Guide users on basic computer operations (typing, scanning, PDF conversion, etc.).
- Handle printing, scanning, photocopying, and lamination.
- Attend to customers professionally and provide technical assistance.
- Maintain a friendly and helpful environment in the café.
Education
High School Diploma -
Federal College of Fisheries And Marine Technology
Lagos, Nigeria.09-2017
Skills
- Remote support
- Hardware installation
- Mobile device management
- System configuration
- Help desk support
- Virtualization technologies
- Software deployment
- Service support
- Hardware diagnostics
- Desktop support
- Videoconferencing
- Network diagnostics
- System diagnostics
- Microsoft office specialist (MOS) master
- Verbal and written communication
- Systems analysis
- Staff education and training
- Software installation
- Data entry
- Product troubleshooting
- User support
- Technical support
- MS office proficiency
- Customer service
- Ticket support system management
Languages
English
Native or Bilingual
Russian
Elementary
Certification
- Technical Support Fundamentals
- Certified Professional Data Analyst
- Fundamentals of Digital Marketing
- Customer Service Skills
Software
Basic Computer & Productivity Tools
IT & System Tools
Cloud & File Storage Tools
Software Installation & Updates
Internet & Web Tools
Interests
- Virtual Reality
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Information Technology Support Specialist
Airnow Trips Limited
03.2023 - Current
Computer Software Technician
Timfy Education Consult
06.2022 - 12.2024
Industrial Trainee
Nigerian Shippers Council
01.2018 - 12.2018
Computer Operator
Adekaz Cyber Cafe
08.2014 - 12.2015
High School Diploma -
Federal College of Fisheries And Marine Technology