Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Ocampo

Placentia

Summary

Professional Summary


Seeking job in production environment to execute daily production work per management schedule, following company policies and procedures. To demonstrate problem-solving skills and effective team work abilities in a fast-paced environments. Prepared for new challenges. Known for reliability, adaptability, and strong collaboration skills with focus on achieving optimal results

Overview

23
23
years of professional experience

Work History

Food Delivery Driver

Door Dash
07.2021 - 04.2025
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.

AR & Credit Manager

DynTek Services, Inc
07.2007 - 07.2021
  • Generated and distributed current statements to customers
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods
  • Contacted clients with past-due payments and actively monitored all payments due from clients
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
  • Contacted customers to discuss late payments and options for remitting amounts due
  • Reconciled vendor statements and handled payment complaints or discrepancies
  • Conducted investigations of customer accounts and payment histories
  • Researched topics and completed due diligence to resolve issues in timely manner
  • Generated and mailed updated statements
  • Oversaw daily posting of payments to customer accounts
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
  • Processed payments and applied to customer balances
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Successfully implemented new technologies and process automations to encourage continuous improvement
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies
  • Created daily and weekly cash reports for accounting management
  • Set up and updated customer accounts with interactions, payments and personal information
  • Supervised staff of collectors, monitoring phone calls and letters

Account Manager

Capital One Auto Finance
01.2005 - 05.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and applied to customer balances.

Cook

In In Out Burger Restaurant
03.2002 - 01.2005
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Associate of Arts -

Orange Coast College
Costa Mesa, CA
09.2004

Skills

  • Workplace cleanliness
  • Heavy lifting
  • Quality assurance
  • Fast-paced environment
  • Workplace safety
  • Strong work ethic
  • Stocking and inventorying
  • Punctual and dependable

Timeline

Food Delivery Driver

Door Dash
07.2021 - 04.2025

AR & Credit Manager

DynTek Services, Inc
07.2007 - 07.2021

Account Manager

Capital One Auto Finance
01.2005 - 05.2007

Cook

In In Out Burger Restaurant
03.2002 - 01.2005

Associate of Arts -

Orange Coast College

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Samuel Ocampo