Samuel Mosqueda
Mississauga,Canada
Summary
Dynamic leader with extensive management experience, driving a +10% revenue increase through strategic analysis and team development. Proven expertise in operations management and customer service, fostering high-performing teams and enhancing brand loyalty. Skilled in budget oversight and process improvement, ensuring compliance and efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Co-Manager (Square One Location)
Urban Planet (YM Inc.)
Mississauga, Canada
07.2024 - Current
- Second-in-command of a high-volume retail store generating $12M in annual revenue, leading a team of 85 employees.
- Manage recruitment, scheduling, and daily operations to ensure efficiency and compliance with corporate standards.
- Oversee the men's department, responsible for 18% of store revenue, ensuring strong merchandising and sales performance.
- Analyze sales data to identify trends, optimize product placement, and ensure a +10% year-over-year revenue increase.
- Train and coach staff to deliver outstanding customer service and achieve individual and store-wide KPIs.
Assistant Manager (Square One Location)
Urban Planet (YM Inc.)
Mississauga, Canada
10.2023 - 07.2024
- Supported store management in sales reporting, staffing, and day-to-day supervision of up to 60 associates.
- Led the men's department, ensuring strong sales, accurate inventory, and exceptional customer satisfaction.
- Handled escalated customer complaints and implemented feedback solutions to strengthen brand loyalty.
Vice Consul & Head of Consular Section
British Embassy
Bogotá, Colombia
07.2020 - 07.2022
- Managed consular operations across Colombia, supervising a team of 1 Consular Officer and 6 Honorary Consuls.
- Oversaw the delivery of assistance to British nationals in distress, ensuring 100% compliance with response standards.
- Developed prevention programs tailored to local needs - including UK-funded English courses for first responders.
- Forecasted and controlled section budgets and prepared management reports for the Ambassador.
- Built partnerships with law enforcement and NGOs to enhance crisis-response capabilities.
Consular Officer
British Embassy
Bogotá, Colombia
10.2019 - 07.2020
- Served as the primary point of contact for British nationals requiring emergency assistance.
- Led part of the team that managed the repatriation of 2,000+ British citizens during the COVID-19 crisis.
- Coordinated with local authorities and NGOs to secure legal aid and welfare services for detainees and vulnerable citizens.
Immigration Assistant
Embassy of Canada to Colombia (IRCC)
, Colombia
05.2019 - 10.2019
- Screened and summarized immigration and permanent residency applications for officer review.
- Ensured compliance with immigration regulations and verified document authenticity.
- Flagged potential fraud or misrepresentation cases for further investigation.
Entry Clearance Assistant & Low-Risk Decision Maker
British Embassy
Bogotá, Colombia
05.2016 - 05.2019
- Processed over 100 visa applications daily, exceeding productivity targets by 30%.
- Conducted security and background checks, verified supporting documents, and identified fraud trends.
- Authorized low-risk visitor visas under delegated authority.
- Supported communication initiatives to educate applicants and reduce processing backlogs.
Education
Ontario Graduate Certificate - Advanced Project Management & Strategic Leadership
Lambton College
Mississauga, Ontario01.2024
Bachelor's Degree - Social Communication (Public Relations & Advertising)
Universidad Católica Andrés Bello
Caracas, Venezuela01.2015
Skills
- Team leadership and development
- Operations and budget management
- Customer service and conflict resolution
- Strategic planning and analysis
- Process improvement and KPI tracking
- Recruitment and training
- Project management
- Microsoft Office Suite proficiency
Languages
- English, Fluent
- Spanish, Native
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Co-Manager (Square One Location)
Urban Planet (YM Inc.)
07.2024 - Current
Assistant Manager (Square One Location)
Urban Planet (YM Inc.)
10.2023 - 07.2024
Vice Consul & Head of Consular Section
British Embassy
07.2020 - 07.2022
Consular Officer
British Embassy
10.2019 - 07.2020
Immigration Assistant
Embassy of Canada to Colombia (IRCC)
05.2019 - 10.2019
Entry Clearance Assistant & Low-Risk Decision Maker
British Embassy
05.2016 - 05.2019
Ontario Graduate Certificate - Advanced Project Management & Strategic Leadership
Lambton College
Bachelor's Degree - Social Communication (Public Relations & Advertising)
Universidad Católica Andrés Bello