Samuel Monroy
Novato
Summary
Vibrant worker, highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Commended for multitasking abilities and providing top-notch service to customers daily. I have worked in construction as a summer job for two summers now where I learned the importance of keeping areas clean and organized. As well as working as an usher for the movie theaters and a courtesy clerk for Grocery Outlet taught me how to work in a fast paced environment and taught me how to multi-task and be able to satisfy customers. Overall reflecting on my past jobs, I can say that in all my jobs I always strived to do my best and I feel like I can safely classify myself as a hard worker.
Skilled in precision cutting and maintaining high standards of hygiene in fast-paced environment. Developed expertise in meat handling, customer service, and inventory management. Looking to transition into new field, leveraging these skills to contribute effectively to different industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Meat Cutter
Nugget Market Inc.
08.2021 - 11.2024
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
Checker
Nugget Market Inc.
03.2020 - 09.2021
- Identified produce items and input corresponding PLU codes.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Assisted with unloading customer carts onto conveyor belt.
- Directed customers on methods to obtain refunds, returns and exchanges.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
Usher
Cinemark Theaters
08.2018 - 03.2020
- Greeted customers with a smile and provided friendly, knowledgeable service
- Sold admission, processed payments and issued tickets
- Cleaned movie theaters in a short amount of time and made sure they were completely clean
- Made sure movie theater food area was stocked with necessary items so customers could be helped quickly
- Maintained clean dining room, lobby and service areas at all times
- Emptied and maintained trashcans and outdoor dumpster area
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Construction Worker
Cairn Construction Inc.
06.2018 - 07.2018
- Prepared and cleaned construction sites by removing debris
- Loaded and unloaded building materials used for construction
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment
- Followed company procedures to maintain work environment in a neat and orderly condition
- Manually carried roofing materials up ladders
- Implemented changes requested by designers, owners or inspectors
Courtesy Clerk
Grocery Outlet Inc.
08.2017 - 11.2017
- Returned unwanted items to correct store locations and placed in an attractive manner
- Helped customers take merchandise out of the store and loaded items into vehicles
- Bagged customer items in an efficient manner using proper techniques to protect delicate items and separate different groups of merchandise
- Answered customer questions with friendly and knowledgeable responses
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Responded to all customer inquiries thoroughly and professionally
- Provided elevated customer experience to generate loyal clientèle
Education
Electrical Apprenticeship Program Certification -
Independent Training And Apprenticeship Program
Sacramento, CA12-2020
High School Diploma -
Novato High School
Novato, CA06-2019
Skills
- Hospitality
- Spanish fluency
- Concentration
- Time management
- Problem-solving
- Critical thinking
- Hand and power tool use
- Willingness to learn
- Following instructions
- Adaptability and flexibility
- Workplace safety
- Collaboration and teamwork
Certification
- First Aid Certification
- CPR/AED Certification
- OSHA Certified
- Forklift Certification
Timeline
Meat Cutter
Nugget Market Inc.
08.2021 - 11.2024
Checker
Nugget Market Inc.
03.2020 - 09.2021
Usher
Cinemark Theaters
08.2018 - 03.2020
Construction Worker
Cairn Construction Inc.
06.2018 - 07.2018
Courtesy Clerk
Grocery Outlet Inc.
08.2017 - 11.2017
Electrical Apprenticeship Program Certification -
Independent Training And Apprenticeship Program
High School Diploma -
Novato High School
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