Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Quote
Timeline
OfficeManager
Samuel Merritt

Samuel Merritt

Canada

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Movati
Ontario, Canada
02.2018 - Current
  • Responsible for coaching and developing over 130 employees at multiple locations
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Mortgage Specialist

Bank Of Montreal
Ontario, Canada
08.2017 - 02.2018
  • Client management from start to finish of all transactions from initial prospecting and referral to closing of the loan
  • Prepared loan documents such as credit reports, income statements, appraisals, and closing statements.
  • Developed and maintained relationships with customers, real estate agents, and other professionals in the industry.
  • Analyzed customer financial data to determine eligibility for mortgage programs.

District Manager

Wireless Express/ Prime Communications
Ontario, Canada
05.2010 - 08.2017
  • Oversaw the opening of several new location and was responsible for the staffing, construction and marketing for locations in my region
  • Worked closely with the Director of Sales and CEO to develop strategies in my stores to ensure we had short and long-term success
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Implement and train staff on new operational programs, (Data-track, Club OS, UKG, ADP & Sales Force), based on department and needs
  • Developed and implemented district-wide sales strategies to increase revenue and market share.

Education

BBA - Economic Studies

Georgian College
Barrie, ON
08.2008

High School Diploma -

Bear Creek Secondary School
Barrie, ON
04.2005

Skills

  • Strategic Planning
  • Customer Service
  • Sales and Client Relations
  • People Management
  • Conflict Resolution
  • KPI AND PNL Management
  • Cross Functional Collaboration
  • Microsoft Office
  • Club OS, UltiPro
  • Data-Track, ADP
  • Workday
  • Business Development
  • Schedule Management
  • Sales
  • Customer Retention
  • P&L Management
  • Recruiting and Hiring
  • Operations Oversight
  • Branding
  • Account Management
  • Expense Control
  • Advertising and Marketing
  • Customer Relationship Management
  • Project Management
  • Financial Administration
  • Business Administration
  • Performance improvement
  • Client account management
  • Budget development
  • Exceptional interpersonal communication
  • Verbal and written communication
  • Employee scheduling
  • Budgeting

Certification

  • Licensed CPO - 2023
  • First Aid CPR-C Training - 2022
  • Food Safety Training - 2022
  • Heath and Safety Manager Certification - 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

General Manager

Movati
02.2018 - Current

Mortgage Specialist

Bank Of Montreal
08.2017 - 02.2018

District Manager

Wireless Express/ Prime Communications
05.2010 - 08.2017

BBA - Economic Studies

Georgian College

High School Diploma -

Bear Creek Secondary School

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Samuel Merritt