Samuel Mendillo
San Diego
Summary
Accomplished IT/Business Operations Manager with a proven track record of enhancing operational efficiency and cybersecurity at Mankind Dispensary. Expert in project and operations management, coupled with exceptional staff management skills, led to significant process improvements. Demonstrated ability in Microsoft Office and technical troubleshooting, ensuring optimal performance and risk mitigation.
Overview
9
9
years of professional experience
Work History
IT/Business Operations Manager
Mankind Dispensary
04.2021 - Current
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Oversaw risk management efforts, identifying potential operational risks and implementing preventative measures to mitigate impact.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
Restaurant Manager
The Melting Pot
01.2016 - 10.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer Service Representative
Lahaye Rec and Fitness Center
09.2018 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Information Technology
Liberty University
Lynchburg, VA12-2020
GED -
Shawnee High School
Medford, NJ06-2017
Skills
- Project management
- Operations management
- Microsoft office proficient
- Staff management
- Network administration
- Technical troubleshooting
- Cybersecurity best practices
- Business analysis
Timeline
IT/Business Operations Manager
Mankind Dispensary
04.2021 - Current
Customer Service Representative
Lahaye Rec and Fitness Center
09.2018 - 03.2020
Restaurant Manager
The Melting Pot
01.2016 - 10.2020
Bachelor of Science - Information Technology
Liberty University
GED -
Shawnee High School
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