Samuel Mapendo
Halifax,Canada
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery.
Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
5
5
years of professional experience
Work History
Instacart Shopper
Instacart
07.2022 - 03.2023
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consulted with customers on food selections and custom order requests.
Cleaner
Eastern Building Cleaners
07.2020 - 04.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Security Guard
Independent Security Services Atlantic
11.2017 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Halifax West High School
Halifax, NS07.2016
Skills
- Loss Prevention Goals Monitoring
- Sales Expertise
- Customer Buying Habits
- Mobile Ordering Understanding
- Emergency Team Collaboration
- First Responder Training
Languages
English
Timeline
Instacart Shopper
Instacart
07.2022 - 03.2023
Cleaner
Eastern Building Cleaners
07.2020 - 04.2022
Security Guard
Independent Security Services Atlantic
11.2017 - 12.2020
Halifax West High School
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