Samuel MAkovey
Roseville
Summary
Dynamic service professional with a proven track record at Brothers Motors, excelling in customer relationship management and inventory management. Adept at problem solving and proactive engagement, ensuring seamless operations and enhanced customer satisfaction. Recognized for effective communication and safety compliance, consistently exceeding expectations and driving a 20% increase in customer retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Writer
Brothers Motors
Sacramento
12.2024 - 05.2025
- Greeted customers and assessed service needs.
- Created service orders and documented customer requests.
- Coordinated with technicians to schedule vehicle repairs.
- Communicated service updates and recommendations to customers.
- Managed parts inventory and ordered necessary components.
- Handled customer inquiries and resolved service-related issues.
- Maintained accurate records of services performed on vehicles.
- Ensured compliance with safety regulations and company policies.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Handled cash transactions accurately and efficiently.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Entered mechanics' time into system, communicated completed work to customers and closed service work orders.
- Worked closely with the service department personnel to coordinate daily activities.
- Processed payments from customers in accordance with company policies.
- Ensured all safety protocols were strictly adhered to within the shop environment.
- Courteously greeted customers and assisted with initiating service requests.
- Ordered parts from suppliers as needed.
HVAC Installer
OMAK construction
Sacramento
09.2023 - 08.2024
- Followed safety protocols to maintain a secure work environment for all team members.
- Collaborated with team members to efficiently complete various construction projects.
- Assisted in installing and repairing structures using hand and power tools.
- Maintained cleanliness and organization of the job site for optimal workflow.
- Utilized hand tools and power tools for efficient installation tasks.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Cleaned or prepared construction sites to eliminate hazards.
Automotive Detailer
Myself
Roseville
05.2023 - 08.2023
- Provided mobile auto detailing services at customer locations throughout the area.
- Operated buffers, polishers, steam cleaners, and other equipment used in auto detailing.
- Followed safety procedures while working around hazardous chemicals related to automotive detailing services.
- Attended to customer service issues.
- Maintained high standards of customer service.
- Provided excellent customer service at all times.
Customer Service Cashier
Chick-fil-A
Roseville
08.2022 - 05.2023
- Processed customer transactions efficiently at fast-paced restaurant.
- Provided friendly and attentive service to all customers.
- Maintained cleanliness and organization of cashier station.
- Assisted in preparing food orders for takeout and dining.
- Handled cash, credit, and gift card transactions accurately.
- Engaged customers with menu knowledge and special promotions.
- Collaborated with team members to ensure smooth operations.
- Greeted customers and provided friendly customer service.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Education
High School Diploma -
Independance
Roseville, CA05-2023
Skills
- Parts ordering
- Safety compliance
- Effective communication
- Problem solving
- Customer service orientation
- Proactive engagement
- Customer relationship management
- Inventory management
- Conflict resolution
Affiliations
- repairing salvage title vehicles
- exploring outdoors
- car knowledge
Languages
Ukrainian
Professional
English
Professional
Russian
Professional
Certification
- OSHA 10 hour
- boater card
- driver license
Timeline
Service Writer
Brothers Motors
12.2024 - 05.2025
HVAC Installer
OMAK construction
09.2023 - 08.2024
Automotive Detailer
Myself
05.2023 - 08.2023
Customer Service Cashier
Chick-fil-A
08.2022 - 05.2023
High School Diploma -
Independance
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