Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Samuel Lopez

Rancho Santa Margarita

Summary

Passionate and motivated individual with extensive experience in management and leadership roles in the food service industry. aspiring to own a successful business in the future.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Dave's Hot Chicken
03.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.

Shift Leader

Board and Brew
05.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.

Shift Leader

Jersey Mike's Subs
03.2018 - 02.2021
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Shift Leader

Tillys
06.2017 - 05.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Education

High School Diploma -

Trabuco Hills High School
Mission Viejo, CA
06-2018

Skills

  • Attention to detail
  • Communication
  • Strong Empathy Skills
  • Problem-solving
  • Dedicated Work Ethic
  • Customer service
  • Self- Motivation
  • Performance management
  • Motivational leadership
  • Team Bonding

Accomplishments


  • Supervised team of 82 staff members.
  • Achieved getting ranked the #2 store out of 200 by completing customer service teachings and following proper guidelines with accuracy and efficiency.

Certification


  • ServSafe Food Handler's Certification
  • Alcohol Beverage Control Certification

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Assistant General Manager

Dave's Hot Chicken
03.2023 - Current

Shift Leader

Board and Brew
05.2021 - Current

Shift Leader

Jersey Mike's Subs
03.2018 - 02.2021

Shift Leader

Tillys
06.2017 - 05.2018

High School Diploma -

Trabuco Hills High School

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Samuel Lopez