Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel King

Calgary,AB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

District Manager

Zumiez Holdings Inc.
10.2015 - Current
  • Oversaw 8 locations across Alberta, with 70-130 employees and $13 million in sales.
  • Increased District sales by 5.25% in 2023, and 4.55% in 2022 by implementing effective sales culture development strategies and fostering strong relationships with sales team through a great employee experience.
  • Built long-term depth by developing succession plans for key positions within each location, ensuring seamless transition and continued excellence in operations during personnel changes, and providing opportunities for top performers within the district.
  • Supported development and execution of operational expectations that aligned with Company policies & procedures to create an empowered environment for employees to thrive within roles & responsibilities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Lead a regional team to impact loss prevention awareness and best practices that had an immediate impact on regional inventory results.
  • Contributed on a divisional team to identify opportunities within company rewards program and ensure alignment with applicable Canadian privacy laws to enhance rewards program and customer experience.
  • Provide development in a classroom setting at international events, delivering content and personal experience to store managers from across the world, contributing to company culture.

Store Manager

Zumiez Holdings Inc.
10.2014 - 10.2015
  • Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.
  • Developed a competitive sales environment and strong sales culture to drive successful sales results.
  • Coached management teams and sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized in-store events to drive foot traffic into the store and increase sales.

Store Manager

Zumiez Holdings Inc.
10.2013 - 10.2014
  • Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.
  • Developed a competitive sales environment and strong sales culture to drive successful sales results.
  • Coached management teams and sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized in-store events to drive foot traffic into the store and increase sales.

Team Lead

NRI Distribution Inc
08.2008 - 10.2013
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Apprenticeship - Plumbing And Piping Trades- 1st Year Apprentice

Thompson River University
Kamloops, BC
09.2008

High School Diploma -

North Dundas District High School
Chesterville, ON
07.2005

Skills

  • Multi-Unit Management
  • Sales/Customer Service Culture Development
  • Budget Management
  • Projections/Forecasting Development
  • Goal Setting and Performance Metrics
  • Strategic Planning
  • Leadership Development
  • Performance Oversight
  • Decision Making
  • Conflict Management/Resolution

Languages

English
Native or Bilingual

Timeline

District Manager

Zumiez Holdings Inc.
10.2015 - Current

Store Manager

Zumiez Holdings Inc.
10.2014 - 10.2015

Store Manager

Zumiez Holdings Inc.
10.2013 - 10.2014

Team Lead

NRI Distribution Inc
08.2008 - 10.2013

Apprenticeship - Plumbing And Piping Trades- 1st Year Apprentice

Thompson River University

High School Diploma -

North Dundas District High School

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Samuel King