Samuel Kimuli
Toronto,Canada
Summary
Results-driven DevOps and Site Reliability Engineer with over 10 years of experience in application support and the full Software Development Life Cycle (SDLC). Proven expertise in leveraging automation tools and cloud technologies to optimize infrastructure operations and enhance system observability. Adept at diagnosing complex issues and communicating technical information to diverse stakeholders. Committed to continuous improvement and professional growth.
Overview
11
11
years of professional experience
Work History
Site Reliability Engineer | DevOps | Cloud Operations and Support
Docebo
07.2022 - Current
- Manage and optimize multi-tenant infrastructure, improving system observability by 30%
- Diagnose service incidents and implement urgent code fixes, reducing downtime by 25%
- Collaborate with internal support teams to streamline processes, enhancing ticket resolution time by 40%
- Perform on-call duties to ensure high availability and performance of the Docebo Platform
Cloud Support Engineer
Ingram Micro Cloud
09.2021 - 07.2022
- Delivered 24/7 support in a KPI-driven cloud environment, achieving a customer satisfaction rating of 95%
- Proactively monitored systems, responding to alerts within 5 minutes to minimize service disruptions
- Developed and maintained knowledge base articles, improving resolution efficiency by 20%
Systems Administrator / DevOps
Center For Computational Medicine, SickKids Hospital
02.2021 - 09.2021
- Managed architecture for CHEO_G4RD tenancy and security for various applications
- Deployed a Docker Swarm cluster on OpenStack, enhancing error reporting and monitoring efficiency by 70%
- Established a highly available MySQL server in a Kubernetes cluster, eliminating single points of failure
IT Support Engineer (Contract)
Pusateris Fine Foods
11.2020 - 01.2021
- Provided end-user support, resolving hardware and software issues efficiently
- Managed Active Directory users and maintained file and print services, ensuring seamless operations
IT Support and Resource Center Technician
Flemingdon Health Center
06.2019 - 06.2020
- Installed proprietary software and provided training to clients, improving user experience and adoption
- Troubleshot system issues and contributed to the successful migration of the PS Suite EMR
Service Desk Support (Volunteer)
Flemingdon Food Bank
08.2019 - 03.2020
- Assisted clients with scheduling and troubleshooting network issues, enhancing operational efficiency
Computer Systems Analyst
African Voices Dubbing Company
08.2016 - 07.2018
- Provided technical support and identified innovative techniques to enhance user experience
- Documented requirements for new software, reducing business complexity by over 95%
Junior IT Systems Administrator
Mullegow Digital Technologies
01.2014 - 07.2016
- Deployed and maintained Smart Clinic Software, training staff to ensure smooth transitions to automated systems
Education
Bachelor's - Software Engineering
Makerere University
01.2017
Skills
- Operating Systems: Windows
- Operating Systems: Linux
- Operating Systems: Mac OS
- Operating Systems: Android
- Operating Systems: iOS
- Cloud Platforms: AWS
- Cloud Platforms: Google Cloud Platform (GCP)
- Cloud Platforms: Microsoft Azure
- Containers & Orchestration: Docker
- Containers & Orchestration: Kubernetes
- Containers & Orchestration: Docker Swarm
- Monitoring Tools: Kibana
- Monitoring Tools: Zabbix
- Monitoring Tools: Site 24x7
- Incident Management Tools: Rootly
- Languages: Nodejs
- Languages: HTML
- Languages: React
- Languages: Golang
- Languages: Angular
- Project Management: Agile
- Project Management: Scrum
- Project Management: Waterfall
- Infrastructure Automation
- Teamwork and Collaboration
- Containerization Technologies
Additional Information
Passionate about continuous learning and keeping up with emerging technologies., Excellent communication skills, capable of bridging the gap between technical and non-technical stakeholders.
Volunteer Experience
Service Desk Support (Volunteer), Flemingdon Food Bank, Toronto, ON, 08/19, 03/20, Assisted clients with scheduling and troubleshooting network issues, enhancing operational efficiency.
Educationandcertifications
Bachelor's in Software Engineering, Makerere University, Kampala, Uganda, 01/17, Google Cloud Associate Engineer, 12/20, Microsoft Azure Developer Associate, 05/22, Microsoft Software Development Fundamentals, 05/19
Timeline
Site Reliability Engineer | DevOps | Cloud Operations and Support
Docebo
07.2022 - Current
Cloud Support Engineer
Ingram Micro Cloud
09.2021 - 07.2022
Systems Administrator / DevOps
Center For Computational Medicine, SickKids Hospital
02.2021 - 09.2021
IT Support Engineer (Contract)
Pusateris Fine Foods
11.2020 - 01.2021
Service Desk Support (Volunteer)
Flemingdon Food Bank
08.2019 - 03.2020
IT Support and Resource Center Technician
Flemingdon Health Center
06.2019 - 06.2020
Computer Systems Analyst
African Voices Dubbing Company
08.2016 - 07.2018
Junior IT Systems Administrator
Mullegow Digital Technologies
01.2014 - 07.2016
Bachelor's - Software Engineering
Makerere University
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