SAMUEL KIM
Glendale
Summary
Dynamic and results-oriented sales leader with over 15 years of experience driving revenue growth, cultivating strategic relationships, and developing future sales leaders. Proven ability to oversee and inspire high-performing teams, implement forward-thinking sales strategies, and consistently achieve organizational objectives. Skilled in identifying market opportunities, optimizing client engagement, and fostering a culture of collaboration and excellence. A visionary leader dedicated to mentoring teams and empowering them to excel in competitive a market, while maintaining a steadfast commitment to delivering exceptional results and quality service.
Overview
16
16
years of professional experience
Work History
Director of Sales & Marketing
Hyatt Place Pasadena
12.2019 - Current
- Elevated the hotel's market position within the highly competitive Pasadena market (comprising Courtyard, DoubleTree, Hilton, Hotel Dena - Marriott Tribute Portfolio, Pasadena Hotel & Pool, and Westin).
- Consistently achieved top-tier performance across key industry metrics since 2020.
- Spearheaded significant revenue growth, exceeding 2024 Rooms Revenue and Group Revenue budgets by 101% YTD.
- Consistently surpassed revenue targets, achieving a 104% Rooms Revenue exceedance in 2023 and a remarkable 134% in 2022.
- Drove exceptional Group Revenue performance, surpassing budget by 106% in 2023 and achieving a significant 223% exceedance in 2022.
- Recognized for outstanding sales leadership with the prestigious Hyatt "Kick Butt" award in 2022, acknowledging the team's exceptional performance.
- Successfully developed and mentored a high-performing sales team, resulting in significant career advancements.
Senior Sales Manager
Western Southwest Sales Office
12.2013 - 12.2019
- Achieved Financial/Revenue/Profit Goal of 106% in 2013
- Exceeded Individual Group and Catering Revenue Goal by booking $2,901,323 to a goal of $1,632,323 (177.73%) in 2014
- Attained a revenue of $4,387,012 in 2015
- Successfully contributed in receiving the Stephen G
- Marriott Award for Excellence in Culture in 2015
- Accomplished top rating (100%) for Individual Guest Survey Goal in 2016
- Successfully produced an Individual Revenue Goal of $4,359,181.43 in 2016
- Achieved and booked Individual Goal of $5,231,766 in 2017
- Received a top rating for booking 112.72% of Individual Revenue Goal in 2018.
Sales Executive – Business Development
Marriott International Western Southwest Area Sales
12.2011 - 12.2013
- Oversaw Business Development’s proactive sales efforts for all Marriott hotels worldwide
- Successfully collaborated to team booking of $45.8 million in 2012 - $24.1 million for SW hotels and $21.6 million out of organization business
- Scored 5.88 rating out of 6 resulting in a highest rating on Stakeholders Satisfaction Survey
- Achieved 122.76% to goal on Proactive Solicitation goal in 2012
- Lead a team of (2) administrative assistants and (7) sales coordinators to successfully sell for assigned accounts and hotels/stakeholders
- Exceeded Individual Revenue goal in 2013 (153.73%)
- Successfully exceeded Special Corporate Revenue goal – 108% in 2013.
Sales Manager
Western Southwest Sales Office
06.2010 - 12.2011
- Received Shop Talk 2000 100 Club Award for perfect score in 2011
- Achieved perfect score on the new Quality Sales Evaluation in 2011
- Successfully created Sales Administrative Development Program in Period 2 2011
- Invited and completed Sales Transformation Leadership Development Program in Quarter 1 2011
- Exceeded Individual Revenue Goal in Q4 2010 (117%)
- Led AZ/NV sales managers with highest revenue each quarter in 2011 (Q1 111%, Q2 115%, Q3: 115%)
- Attained highest closure within Sales Team with 55% in 2011 YTD, compared to team’s average of 42%.
Sales Manager
Residence Inn by Marriott Burbank Downtown
03.2009 - 06.2010
- Exceeded goal for 2009 by 125% resulting in $214,971
- Achieved an additional $177,623 of new business revenue in 2009
- Acquired and maintained top account Capgemini, exceeding my room night goal by 113% resulting in overall revenue of $1,658,813 for 2009
- Participated in strategic meetings with Revenue Management and the General Manager to discuss successful pricing strategies based on market data to capture all potential market shares
- Increased YOY growth of RevPAR Index 16.1%, resulting in a RevPAR Index of 175.6 in 2009
- Exceeded room revenue budget for period 11 by $25,165
- Achieved 2009 Year End Occupancy at 81%, improving YOY by 2%
- Exceeded Total Individual Goal for 2009 by 111% resulting in total revenue of $2,805,457.
Education
Bachelor of Science, Hotel and Restaurant Management -
California State Polytechnic University Pomona, The Collins College of Hospitality.
01.2007
Skills
- Team Leadership and Development
- Strategic Sales Planning and Execution
- Mentoring and Coaching Future Sales Leaders
- Revenue Growth and Market Share Expansion
- Key Account Management and Client Relationship Building
- Contract Negotiation and Closing
- Group, Corporate, and Transient Sales Expertise
- Budget Development and Management
- Forecasting and Revenue Projections
- Competitive Analysis and Market Positioning
- Proficiency in GDS, PMS, and CRM Platforms
- Data-Driven Decision-Making and Sales Reporting
- Collaboration with Ownership Groups and Key Stakeholders
- Familiarity with STR, Demand 360, and Revenue Management Systems
- Creative Problem-Solving and Adaptability in Competitive Markets
Summary Of Qualification
Highly motivated and results driven professional with experience in relationship building and quality service. Key successful attributes include:
- Excellent communications skills
- Extensive experience in business development
- Knowledge of financial management
- Developing successful leaders
- Successful internal and external relationship builder
- Strategic planning
- Effective leadership skills
References
- Joseph Co, General Manager, 626-219-7050, joseph.co@hyatt.com
- Joker Soriano, General Manager, 949.892.2206, joker.soriano@hyatt.com
- Kristen McGrath, Executive Director – Pasadena Convention & Visitors Bureau, 626-793-2122, kmcgrath@visitpasadena.com
Timeline
Director of Sales & Marketing
Hyatt Place Pasadena
12.2019 - Current
Senior Sales Manager
Western Southwest Sales Office
12.2013 - 12.2019
Sales Executive – Business Development
Marriott International Western Southwest Area Sales
12.2011 - 12.2013
Sales Manager
Western Southwest Sales Office
06.2010 - 12.2011
Sales Manager
Residence Inn by Marriott Burbank Downtown
03.2009 - 06.2010
Bachelor of Science, Hotel and Restaurant Management -
California State Polytechnic University Pomona, The Collins College of Hospitality.
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