Samuel Kim
Toronto
Summary
Innovative and goal-oriented ticketing supervisor committed to professional development and expert leadership in customer service and ticketing operations. Committed to driving team success in customer service and administrative support. Successful history optimizing productivity, workflows and service quality across various environments.
Overview
14
14
years of professional experience
Work History
Ticketing Supervisor
Maya Corp
08.2015 - Current
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Evaluated processes to create efficiencies with staff and resources.
- Managed average of 3000 customers per event.
Event Coordinator
Deel.
03.2023 - Current
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Performed event coordination for larger parties and gatherings.
Audio Visual Technician
Maya Corp
08.2022 - 12.2022
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Tested and calibrated audio and visual equipment to verify proper operation.
Soccer Coach Volunteer
Toronto Soccer Association
07.2009 - 07.2013
- Directed practice sessions to boost player's abilities, confidence and teamwork.
- Maintained equipment, facilities and inventory to avoid accidents and damage.
- Improved player behavior through disciplinary actions.
Education
Bachelor of Arts - Arts And Contemporary Studies
Ryerson University
Toronto, ON06.2019
Skills
- Handling Customer Complaints
- Team Building
- Decision Making
- Motivational Leadership
- Team Management and Supervision
- Complex Problem Solving
- Performance Management
- Confidence and Drive
- Office Equipment Management
- Honesty and Integrity
- Multitasking and Prioritization
- Friendly and Relatable
Timeline
Event Coordinator
Deel.
03.2023 - Current
Audio Visual Technician
Maya Corp
08.2022 - 12.2022
Ticketing Supervisor
Maya Corp
08.2015 - Current
Soccer Coach Volunteer
Toronto Soccer Association
07.2009 - 07.2013
Bachelor of Arts - Arts And Contemporary Studies
Ryerson University
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