Responsible for managing the Learning Management System (Cornerstone and Applied Medical LMS)
With the transition from Cornerstone to an In-House built LMS, main duties included working closely with other admins and the developer team to test the integrity of the system and provide insight for further development
Provided support for field and internal team members for the LMS.
Provided administrative support for our Field Implementation Training program. Administrative duties included: creating exams via the LMS, utilizing Forms and Power Automate to track the progress of students.
Provided support for our logistical team
Worked closely with the Instructional Design team and SMEs to review, create, and update courses and curricula
Managed third-party websites such as Vablet, Quizlet, and Kahoot, which were utilized to improve the training program
Served as an IT-support for non-access related technical issues for the field.
Created guides for various software to help the field utilize these applications. Such software include Vablet, Teams, and the LMS.
Lead an introductory call for new students to help them get set up with the accounts necessary for training as well as providing technical tips.
Trained and mentored newly hired admins for our international teams.
Chungdahm/April Instructor, Faculty Manager
Chungdahm Institute
11.2017 - 11.2019
Taught English to Elementary-Middle school students in South Korea in a smart classroom environment.
Worked closely with the Branch Manager to transition the academy from a private owned franchise to a company branch
Managed a group of instructors to make sure curricula was implemented properly
Administrative duties such as: creating class schedules, creating extra-help classes, and using Excel to input quarterly statistical data of the branch.
Learning any new updates to the company online system (m.ERP) and new curriculum while transferring that knowledge to the instructors and staff via Instructor Led Training.
Held Quarterly Seminars for parents of prospective students to inform them of the company's curricula.
Education
Bachelor of Arts - Creative Writing
University of California, Riverside
Riverside, CA
03.2017
Skills
Software
Cornerstone and Applied Medical In-House LMS
Microsoft Office: Word, PowerPoint, Excel
Sharepoint, Teams, Outlook, Forms, Power Automate, Power BI
Director of Service Delivery - Service Delivery Management at Effortless Office - MSPDirector of Service Delivery - Service Delivery Management at Effortless Office - MSP