Samuel Kayinde
Winnipeg,Manitoba
Summary
Dedicated Customer Service and Multi-Media Marketing professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Barback
Lavelle
04.2023 - 10.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Valet Cashier
Fairmont Royal York
08.2022 - 09.2023
- Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
- Provided excellent communication with valet staff, ensuring timely vehicle retrieval for waiting guests.
- Managed high volumes of incoming calls while addressing inquiries from guests regarding parking fees and availability.
- Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.
- Boosted revenue by upselling additional services and promotions to customers when appropriate.
Key Holder
180 Smoke
10.2021 - 04.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Sales Associate
Vans
10.2019 - 01.2020
Sales Associate
Foot Locker
07.2018 - 10.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Miles MacDonnell Collegiate
Winnipeg, MB01.2020
Skills
- Customer Service
- Cash Handling Accuracy
- Strong Work Ethic
- Team player attitude
- Patience and Empathy
- Problem-Solving
Languages
English
Native or Bilingual
French
Full Professional
Community Service
- Triumph Basketball Team, (2016 to 2022)
- Miles MacDonell Basketball Team, (2016 to 2020)
- Studio 393, (2016 to Present)
Timeline
Barback
Lavelle
04.2023 - 10.2023
Valet Cashier
Fairmont Royal York
08.2022 - 09.2023
Key Holder
180 Smoke
10.2021 - 04.2022
Sales Associate
Vans
10.2019 - 01.2020
Sales Associate
Foot Locker
07.2018 - 10.2019
High School Diploma -
Miles MacDonnell Collegiate
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