Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Samuel Kalu

Toronto,ON

Summary

Highly motivated clients and relationship professional with experience building B2B & B2C relationships charting success for high-end brands and delivering solutions. Looking for opportunities to grow and make a positive impact toward successful businesses clients and relationships and work with teams who help improve strategy and innovation for all stakeholders.

Overview

4
4
years of professional experience

Work History

Accounts Specialist

TD Bank
10.2022 - Current
  • I manage accounts with derogatory status across personal and business banking learning to navigate difficult conversations with customers regarding delinquent accounts while showing empathy and delivering memorable interactions and experiences and exceeding LEI results.
  • With Customer-obsessed personality, I efficiently use TD tool offerings to create tailored plans and offer best advice to positively impact customer's financial life.
  • Taking ownership of iD8 committee, to create initiatives monthly to help drive engagement and implementation of employee ideas towards a better bank.
  • Due to my value for community and environment, act as TD Ready ambassador engaged in community initiatives like Ride for Heart, United Way, Black History & Pride ally, and TD Tree Days amongst others.
  • Some accomplishments within my current role include Best in Class, Shining Star awards, Top Monthly Contributor on iD8, consistent LEI results, and team leadership.

Sales

Hudson's Bay
06.2022 - 10.2022
  • Prospected and rapidly built rapport with potential customers to overcome objections and exceed sales targets.
  • I actively managed sales plans with team of 7+ sales personnel on market trends and customer acquisition strategies for HBC in-store experiences
  • I set targets and objectives for my sales team and defined KPIs and milestones to improve efficiency and productivity, creating healthy competitive environment where everyone wins.
  • I improved and implemented weekly sales/business development strategies encouraging continuous business growth and market penetration.

Client Relationships /Customer Service Rep-Student

GT Bank
01.2020 - 10.2021
  • Delivered Customer Service Excellence, Customer Needs Assessment, Problem Identification /Resolution, Communication & Collaboration.
  • Delivered excellently in fast-paced environment and encourages staff to enhance workflow efficiency.
  • Building sustainable relationships with customers by actively following up with clients, assessing needs, providing requested information, resolving queries, and recommending products based on needs and specifications.
  • Acted as bank ambassador to Increase customer base in student community by 20%.

Sales Specialist/ Business Development ( Co-op)

DHL
06.2019 - 01.2020
  • Developed new customer development strategies to capture market channels and increase client penetration.
  • Built and maintained relationships with key contacts at potential clients, consulting companies, and partners in order to get access to new opportunities which led to 50% increase in potential leads and resulted in 35% increase in sales revenue.
  • Managed and maintained structured analysis of target markets, clients, and documentation.
  • Worked closely with product team to develop customer acquisition strategies to ensure maximum sales volume and profit.

Education

Product Management

Brainstation
Toronto, ON
2023

Bachelors of Technology - Management Technology

Federal University of Technology
2021

Skills

    • Due Diligence to drive quality results
    • Customer Relationship Development
    • Business Development
      • Teamwork & Collaboration
      • Project Coordination
      • Taking ownership to solve problems

Languages

English
Native or Bilingual
French
Limited Working

Hobbies

I enjoy kayaking, and tennis for fun but want to be a pro and play Golf although I swing with left clubs. I print t-shirts as well

Timeline

Accounts Specialist

TD Bank
10.2022 - Current

Sales

Hudson's Bay
06.2022 - 10.2022

Client Relationships /Customer Service Rep-Student

GT Bank
01.2020 - 10.2021

Sales Specialist/ Business Development ( Co-op)

DHL
06.2019 - 01.2020

Product Management

Brainstation

Bachelors of Technology - Management Technology

Federal University of Technology

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Samuel Kalu