Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samuel Hong

Diamond Bar

Summary

Accomplished and results-driven Sales Manager with a proven track record at Tesla, steering the team to unprecedented success in service, sales, and delivery operations. Instrumental in the launch and management of Tesla's largest hub, I bring strategic vision and innovative leadership to elevate the customer experience to new heights. A member of the Chamber of Commerce, I have a demonstrated ability to forge successful partnerships, organize impactful demo events, and collaborate seamlessly across departments. My commitment to driving record-breaking numbers and achieving objectives sets me apart as a top-performing Sales Manager in the dynamic and competitive automotive industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

Tesla
05.2023 - Current
  • As the Dedicated Customer Experience Manager at Tesla West Covina, I led operational initiatives at our flagship location, celebrated for its exceptional service, sales, and delivery capabilities. I played a key role in the successful launch of Tesla's largest hub, overseeing sales, delivery, and service operations, contributing significantly to the location's unprecedented success. Through innovative strategies, I drove record-breaking numbers, thereby elevating the overall Tesla experience to unparalleled heights.
  • An active Member of the Chamber of Commerce, I strategically organized and hosted impactful demo events within the territory. Collaborating with various departments, I played a key role in the successful execution of diverse objectives, fostering effective partnerships to achieve shared goals.

Customer Experience Manager

Tesla
11.2021 - 05.2023
  • Led teams to exceed performance targets, resulting in the most products sold with 1,400+ orders and 100+ ENs in one quarter.
  • Proven ability to develop and execute successful sales strategies, resulting in increased revenue and market share.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Strong leadership skills, with the ability to motivate and inspire teams to achieve their goals.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Experience working in fast-paced, results-oriented environment, with a focus on continuous improvement and innovation.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Senior Advisor

Tesla
01.2018 - 11.2021
  • Consistently achieved top sales performance by selling 200+ vehicles a quarter and delivering excellent customer service to a portfolio of thousands of clients.
  • Trained new advisors to maximize productivity and potential revenue through development of sales team.
  • Generated new business while retaining key business partners and referrals.
  • Tailored customer service to increase business and customer satisfaction, thus creating lasting business relationships.

Lead Recruiter

HealthCare Solutions
10.2017 - 08.2018
  • Created a network of clients by building a social media presence and with SEO.
  • Recruited registered nurses and created lasting business relationships.
  • Delivered excellent customer service to clients to increase and retain businesses.
  • Collaborated with different hospitals while in clear and constant communication between CEOs, head/chief nurses, managers, and C-level executives.

Sales Consultant/Team Manager

Ware Disposal
05.2017 - 11.2017
  • Signed hundreds of new businesses in a new area and led a new sales team to greater heights.
  • Provided professional customer service, thus creating lucrative and lasting relationships with commercial and residential businesses.
  • Prospected new businesses while retaining clients through delivering excellent customer service.

Operations Analyst

BankCard Services
12.2016 - 03.2017
  • Presented to L.A Dodgers Board.
  • Helped create sustainable cloud storages for the company and many clients.
  • Helped install point of sale and cloud solutions to businesses.
  • Created new products to market and provide solutions and generate revenue for other companies.

Education

Trade School - New Media Marketing

Fullerton College
Fullerton, CA

High School Diploma -

John A. Rowland High School
Rowland Heights, CA
06.2012

Skills

  • Bilingual (Korean)
  • Business Strategy Development
  • Market Share Expansion
  • Revenue Growth
  • Innovation
  • Problem solver and decision maker
  • New Media Marketing
  • Team leadership
  • Relationship building and management
  • Excellent Communication skills
  • Negotiation and conflict management
  • Strategic thinking
  • Coaching and Mentoring

Accomplishments

  • Led team to most vehicle/ energy orders in history quarter after quarter.
  • Top Sales Manager.
  • Most units sold quarter after quarter.
  • Most units delivered quarter after quarter.
  • Highest customer satisfaction.
  • Led team with most energy orders QTD.
  • Most units delivered quarter after quarter.

Certification

  • New Media Marketing.
  • Business Communication/ Finance.

Timeline

Customer Experience Manager

Tesla
05.2023 - Current

Customer Experience Manager

Tesla
11.2021 - 05.2023

Senior Advisor

Tesla
01.2018 - 11.2021

Lead Recruiter

HealthCare Solutions
10.2017 - 08.2018

Sales Consultant/Team Manager

Ware Disposal
05.2017 - 11.2017

Operations Analyst

BankCard Services
12.2016 - 03.2017

Trade School - New Media Marketing

Fullerton College

High School Diploma -

John A. Rowland High School

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