Samuel Groom
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My working background consists of managerial duties, customer service and kitchen experience. I am open to working feedback, learning new skills and implementing them into the work place.
Overview
19
19
years of professional experience
Work History
BAR TENDER
RED LOBSTER
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served food and beverages promptly with focused attention to customer needs.
LANDSCAPER
EXPLOSIVE LANDSCAPING
06.2023 - 11.2023
- Performed planting, watering, mulching, and edging of lawns.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Maintained grounds by trimming, weeding, and general clean-up.
PREP/LINE COOK
REGAL BEAGLE PUB
03.2023 - 06.2023
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
PREP/LINE COOK
FINE PRINT
10.2022 - 11.2022
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
PREP/LINE COOK
SALTLIK
07.2022 - 10.2022
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
SEASONAL LANDSCAPER
SAME DAY YARDSCAPES
05.2022 - 07.2022
- Driving the truck to and from job sites safely and maintaining equipment throughout the job, ensuring job sites were clean after the work was complete.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
PREP COOK
BRIGGS KITCHEN AND BAR
05.2022 - 07.2022
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
HOUSEKEEPER
BEAR COUNTRY PROPERTY MANAGEMENT
11.2021 - 04.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
PREP COOK
JASPER PIZZA PLACE
06.2021 - 11.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
FRONT DESK AGENT
BREWSTER INC
05.2021 - 07.2021
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Developed and maintained positive relationships with guests for satisfaction.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
FRONT DESK AGENT
BEAR COUNTRY PROPERTY MANAGEMENT
11.2020 - 07.2021
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used internal software to process reservations, check-ins and check-outs.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
SENIOR BARTENDER AND SUPERVISOR
STONEGATE PUBS LTD
09.2012 - 09.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Established positive working environment that fostered teamwork and collaboration among staff members.
- Closed out cash register and prepared cashier report at close of business.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
RECEPTIONIST
BATLEYS
11.2019 - 01.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
FOOD AND BEVERAGE SUPERVISOR AND DUTY MANAGER
MENZIES HOTEL
07.2008 - 09.2012
- Maintained clean and organized work environment to ensure compliance with health department regulations and company standards.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Oversaw daily operations of departments, ensuring smooth workflow and timely completion of tasks.
SEASONAL RETAIL ASSISTANT
HOUSE OF FRAISER
04.2008 - 07.2008
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
RETAIL ASSISTANT
MILLETS
01.2005 - 04.2008
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
Bachelor of Science - Alternative And Complementary Medicine And Medical Systems
Cardiff Metropolitan University
Cardiff, UK07.2016
BTEC Subsidiary Diploma - Sport And Exercise Sciences
New College
Swindon, UK06.2012
BTEC - Public Services
New College
Swindon, UK06.2008
High School Diploma -
Ridgeway School
Swindon, UK06.2005
Skills
- Strong multitasking
- Customer Service
- Team player attitude
- Outgoing Personality
- Cleanliness and hygiene
- Problem Resolution
- Responsible Alcohol Service
- Payment Processing
- Time Management
- Verbal and written communication
- Strong Work Ethic
- Flexible and Adaptable
Languages
English
Native or Bilingual
Timeline
BAR TENDER
RED LOBSTER
11.2023 - Current
LANDSCAPER
EXPLOSIVE LANDSCAPING
06.2023 - 11.2023
PREP/LINE COOK
REGAL BEAGLE PUB
03.2023 - 06.2023
PREP/LINE COOK
FINE PRINT
10.2022 - 11.2022
PREP/LINE COOK
SALTLIK
07.2022 - 10.2022
SEASONAL LANDSCAPER
SAME DAY YARDSCAPES
05.2022 - 07.2022
PREP COOK
BRIGGS KITCHEN AND BAR
05.2022 - 07.2022
HOUSEKEEPER
BEAR COUNTRY PROPERTY MANAGEMENT
11.2021 - 04.2022
PREP COOK
JASPER PIZZA PLACE
06.2021 - 11.2021
FRONT DESK AGENT
BREWSTER INC
05.2021 - 07.2021
FRONT DESK AGENT
BEAR COUNTRY PROPERTY MANAGEMENT
11.2020 - 07.2021
RECEPTIONIST
BATLEYS
11.2019 - 01.2020
SENIOR BARTENDER AND SUPERVISOR
STONEGATE PUBS LTD
09.2012 - 09.2020
FOOD AND BEVERAGE SUPERVISOR AND DUTY MANAGER
MENZIES HOTEL
07.2008 - 09.2012
SEASONAL RETAIL ASSISTANT
HOUSE OF FRAISER
04.2008 - 07.2008
RETAIL ASSISTANT
MILLETS
01.2005 - 04.2008
Bachelor of Science - Alternative And Complementary Medicine And Medical Systems
Cardiff Metropolitan University
BTEC Subsidiary Diploma - Sport And Exercise Sciences
New College
BTEC - Public Services
New College
High School Diploma -
Ridgeway School
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