Samuel Grant
Vancouver,BC
Summary
I am a motivated and driven individual with over 7 years of experience in the service industry. I am eager to apply my customer service experience, time management and organizational skills in a role with your organization. I am seeking a position that leverages my experience, while providing opportunities to expand upon my skills.
Overview
5
5
years of professional experience
Work History
Host and Foodrunner
Tap And Barrel Bridges
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Busser/Food Runner
Seasons In The Park
09.2022 - 12.2022
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided attentive service and proactively assessed guest needs.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Ice Cream Scooper
Rain Or Shine
05.2022 - 09.2022
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Operated cash register, taking payments and issuing customer receipts.
- Carried out cash and card transactions quickly and thoughtfully.
- Explained detailed product offering to customers: ice cream flavors, toppings, sundaes and other frozen concoctions.
- Monitored amounts of each ice cream flavor and replaced when depleted.
House Mover
Broadway Moving
06.2021 - 08.2021
- Provided knowledgeable, speedy service and responded promptly to over 3-5 daily customer requests.
- Followed customer instructions about placement of items and special considerations for handling.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Protected company inventory by maintaining and organizing storage areas.
- Braced, padded and supported items in packages to prevent shifting and damages.
Usher
Vancouver Canadians
06.2018 - 09.2019
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Responded to guest questions about current facility events and future offerings.
- Assisted patrons with handicaps to appropriate seating.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Watched over the VIP gate and made sure guests had the correct wristband before entering.
Cashier
Still Fabulous
04.2019 - 06.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Inspected store products for damage and obtained item replacements for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Processed refunds for worn, damaged and broken merchandise.
Education
Bachelor of Arts - Environment And Sustainability Geography
University of Victoria
Victoria, BC04.2026
High School Diploma -
Vancouver College
Vancouver, BC06.2021
Skills
- Customer Service
- Customer Relationship Management
- Guest and Client Satisfaction
- Excellent Communication
- Customer Requests
- Crowd Management
- Task Prioritization
- Team Collaboration
- Deadline Meeting
- Relationship Building
- Quality Assurance
- Food Handling Safety
Most recent Reference
Name: Bill
Position: Manager at Tap and Barrel Bridges
Phone: +1 (778) 898-5134
Timeline
Host and Foodrunner
Tap And Barrel Bridges
05.2023 - 08.2023
Busser/Food Runner
Seasons In The Park
09.2022 - 12.2022
Ice Cream Scooper
Rain Or Shine
05.2022 - 09.2022
House Mover
Broadway Moving
06.2021 - 08.2021
Cashier
Still Fabulous
04.2019 - 06.2019
Usher
Vancouver Canadians
06.2018 - 09.2019
Bachelor of Arts - Environment And Sustainability Geography
University of Victoria
High School Diploma -
Vancouver College
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