SAMUEL GIRALDEAU

- Manage a portfolio of aviation accounts as primary commercial contact

- Deliver tailored after-sales solutions, coordinating with technical and logistics teams

- Identify upsell opportunities and strengthen long-term partnerships

- Ensure client satisfaction through proactive communication and issue resolution

- Analyzed client feedback to identify areas for improvement in service offerings.

- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

- Performed duties and provided service in accordance with established operating procedures and company policies.

-Managed international operator and fleet accounts, ensuring seamless parts and services support

-Led escalations and resolved critical issues, reducing downtime and boosting satisfaction

-Produced weekly performance reports and presented KPI updates to senior management

-Coordinated with sourcing, warranty, Smart Services, ISIT, and warehouse operations

-Built relationships across departments and acted as internal reference for colleagues

-Managed account inquiries, ensuring timely resolution and satisfaction for clients.

-Provided exceptional customer support through effective communication and problem-solving techniques.

-Collaborated with cross-functional teams to streamline service processes and enhance customer experience.

-Assisted in training new team members on company systems and customer service protocols.

-Analyzed customer feedback to identify trends and recommend improvements in service delivery.

-Developed and maintained strong relationships with key accounts to foster loyalty and retention.

-Strengthened relationships with key accounts through consistent follow-ups and updates on ongoing issues or initiatives.

-Acted as a liaison between customers and other departments, ensuring timely communication and resolution of complex issues.

-Contributed to a positive work environment by consistently demonstrating professionalism, empathy, and active listening skills when interacting with clients and colleagues alike.

- Conducted regular account reviews, identifying potential problems and proactively addressing them to prevent escalation.

- Managed order intake and orderbook for assigned customers

- Worked effectively in fast-paced environments.

- Self-motivated, with a strong sense of personal responsibility.

- Presented after-sales services during aircraft delivery meetings (virtual and in-person)

- Ensured warranty compliance and documentation accuracy

- Collaborated with finance, AOG, and logistics teams to resolve order issues

- Completed on-site mandate at VistaAmerica (Columbus, OH) and advisory board participation

- Proven ability to learn quickly and adapt to new situations.

- Excellent communication skills, both verbal and written.

- Demonstrated respect, friendliness and willingness to help wherever needed.

- Achieved and exceeded luxury sales objectives

- Delivered premium service to high-net-worth clients, reinforcing brand loyalty

- Developed strong customer relationships to enhance brand loyalty and retention.

- Provided tailored product recommendations based on individual client preferences and needs.

- Collaborated with team members to execute merchandising strategies that enhanced in-store displays.

- Trained new staff on sales techniques and product knowledge to improve team performance.

- Maintained up-to-date knowledge of luxury fashion trends to provide informed consultations to clients.

- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

- Supported luxury rentals and disaster relocation services

- Conducted prospecting and managed client communications under tight deadlines

- Delivered made-to-measure tailoring services and luxury retail experiences

- Led sales operations and trained associates

- Supported merchandising and reported on KPIs

- Supervised sales team, ensuring high standards of customer service and product knowledge.

- Trained new staff on company policies, product offerings, and sales techniques.

- Assisted in visual merchandising to enhance store presentation and drive customer engagement.

- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.

- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

- Developed strong relationships with key clients, resulting in repeat business and increased revenue.

- Checked store merchandise regularly for proper display and replenishment.