Summary
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Samuel Falohun

Winnipeg,MB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

SHOP RITE

Customer Service Representative
04.2022 - 06.2022

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Valencia College
Ibadan Nigeria

High School Diploma
08.2022

University Overview

  • Continuing education in [Subject]Canadian mennonite university.

Skills

  • Professional demeanor
  • Exceptional communication skills
  • Exceptional organisational skills
  • motivated team player
  • Attention to Detail
  • strong interpersonal skills
  • microsoft office

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

SHOP RITE
04.2022 - 06.2022

Valencia College

High School Diploma

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Samuel Falohun