Samuel Egan
San Diego
Summary
Dynamic professional with a proven track record at Sunbelt Rentals, excelling in customer service and problem-solving. Leveraged strong communication skills to enhance client relationships and optimize rental operations, achieving high customer satisfaction. Proficient in rental management software, ensuring compliance and accuracy while fostering trust through effective negotiation and personalized assistance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Equipment Rental Specialist
Sunbelt Rentals
12.2024 - Current
- Assisted customers with equipment selection and rental procedures.
- Coordinated logistics for equipment delivery and pickup schedules.
- Maintained inventory accuracy through regular audits and inspections.
- Provided support in processing rental agreements and customer inquiries.
- Utilized rental management software to track transactions and equipment availability.
- Ensured compliance with safety regulations during equipment operation and maintenance.
- Collaborated with team members to enhance customer service experience.
- Leveraged industry knowledge to provide reliable advice regarding lease terms, rental rates, and tenant rights, fostering trust with clients.
- Ensured timely rent collection by implementing effective payment tracking systems and following up with renters as needed.
- Collaborated with team members to optimize rental operations and achieve company goals.
- Enhanced customer satisfaction by providing personalized rental assistance and recommendations.
- Negotiated favorable terms for clients, securing optimal rental agreements.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Sales Representative
Babylon Management
10.2024 - 12.2025
- Engaged customers through effective communication to understand needs and provide tailored solutions.
- Demonstrated product knowledge to enhance customer experience and drive sales conversions.
- Developed and maintained strong client relationships to ensure repeat business and referrals.
- Collaborated with team members to create promotional strategies that increased product visibility.
- Utilized CRM software to track sales activities, manage leads, and maintain accurate records.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sous Chef
Bleu Boheme
02.2014 - 06.2016
- Supervised kitchen staff to ensure efficient food preparation and service.
- Developed and executed seasonal menu items, enhancing customer dining experience.
- Maintained high standards of food safety and sanitation practices in compliance with regulations.
- Collaborated with executive chef on inventory management and cost control initiatives.
- Trained new kitchen staff on culinary techniques and operational procedures.
- Assisted in managing vendor relationships for sourcing fresh ingredients.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
Sous Chef
Urban Solace
05.2013 - 02.2014
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
QA Test Engineer
Sony Computer Entertainment America
08.2006 - 03.2009
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Identified, documented, and tracked defects using JIRA and other bug tracking tools.
- Collaborated with cross-functional teams to refine testing processes and improve product delivery.
- Mentored junior QA engineers in best practices for test case creation and execution.
- Led regression testing efforts to validate new features and enhancements across various platforms.
- Improved team efficiency by collaborating with developers to review and refine code throughout the development process.
- Facilitated effective communication between QA team members, developers, product managers, and stakeholders to ensure alignment on project goals and milestones.
- Promoted a culture of continuous improvement within the team through regular feedback sessions and knowledge-sharing initiatives.
- Conducted root cause analysis on recurring issues discovered during testing phases to provide valuable insights for future development cycles.
- Supported successful product launches by rigorously testing functionalities in diverse environments and configurations.
Education
Bachelor of Science - Computer And Information Sciences
St. Cloud State University
St. Cloud, MN05-2007
High School Diploma -
Mt. Carmel High School
San Diego, CA05-2003
Skills
- Lifelong learning
- Organizational and planning skills
- Self-motivation and initiative
- Professionalism and ethics
- Legal compliance awareness
- Strong communication
- Computer and software proficiency
- Facilitating rental agreements
- Reservations
- Customer service
- Problem-solving
- Attention to detail
Certification
- Forklift/MEWP Training - 01/2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Equipment Rental Specialist
Sunbelt Rentals
12.2024 - Current
Sales Representative
Babylon Management
10.2024 - 12.2025
Sous Chef
Bleu Boheme
02.2014 - 06.2016
Sous Chef
Urban Solace
05.2013 - 02.2014
QA Test Engineer
Sony Computer Entertainment America
08.2006 - 03.2009
Bachelor of Science - Computer And Information Sciences
St. Cloud State University
High School Diploma -
Mt. Carmel High School