Samuel Diaz
San Carlos
Summary
Professional in retail management with solid background in operations, finance, and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Guitar Center
11.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Personal Banker
Stanford Federal Credit Union
10.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Social Media Coordinator
Bethel USA
11.2014 - Current
- Took over social media team from its creation and gained over 250,000 followers across each of different platforms
- Managed all facets of social media operations, including financial tracking, inventory coordination and social media marketing
- Engaged social media audience by collaborating with graphic designers to develop visually appealing content
- Monitored posts and responses from spam and took necessary steps to alleviate such threats
- Posted images videos and approved press releases on over 15 social media accounts
- Oversaw and executed updates to collection management database
- Put together videos for social media, advertising and informational purposes
- Boosted brand visibility by developing and implementing targeted social media strategies.
- Implemented crisis communication strategies to protect the company''s online reputation during challenging situations.
Teller
Tri Counties Bank
01.2021 - 10.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Educated customers on use of banking website and mobile apps
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Received loan and utility payments, sending funds to correct destinations
Assistant Customer Service Manager
Von Maur
10.2019 - 07.2020
- Supported Customer Service Manager, managing over 50 team members resolving internal + customer issues every day
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours
- Investigated and resolved internal accounting variances to keep records current
- Organized budget documentation and tracked expenses to maintain tight business controls
- Reviewed general ledger entries and assessed accuracy
- Provided key clerical and administrative support to senior store management
Service to Solutions Professional
Fifth Third Bank
10.2018 - 10.2019
- Promoted products or services to each customer to consistently achieve sales targets
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Exceeded quarterly sales goals by 20%
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Identified sales opportunities and referred customers to branch partners in financial services
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Education
Associate of Science - Computer Programming
Grand Rapids Community College
Grand Rapids, MI12.2016
Skills
- New Hire Onboarding
- Labor Relations platforms
- Spanish translation
- Personnel training and development
- Customer Service
- Problem-Solving
- Employee Scheduling
Timeline
Assistant Store Manager
Guitar Center
11.2022 - Current
Personal Banker
Stanford Federal Credit Union
10.2022 - Current
Teller
Tri Counties Bank
01.2021 - 10.2022
Assistant Customer Service Manager
Von Maur
10.2019 - 07.2020
Service to Solutions Professional
Fifth Third Bank
10.2018 - 10.2019
Social Media Coordinator
Bethel USA
11.2014 - Current
Associate of Science - Computer Programming
Grand Rapids Community College
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