SAMUEL David AKWU
Edmonton,Canada
Summary
A motivated I.T. professional with vast experience in Desktop, Server, Network, Microsoft 365 and Cloud Provisioning and Support Services who is an efficient team player, multitasks, promotes a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Lead
Autism Services of Edmonton
Edmonton, Alberta
11.2023 - Current
- Led the design, implementation, and support of IT infrastructure, focusing on network security, server management, and cloud services
- Migrated systems to Microsoft 365 and Entra AD to improve collaboration and security.
- Served as an SME in SharePoint, and implemented necessary permissions to enhance cloud security.
- Supported Microsoft SharePoint environments, including SharePoint 2016 On-Premise, and SharePoint Online.
- Provided technical support for SharePoint-related issues, troubleshooting system errors, user inquiries, and performance problems.
- Performed system maintenance and performance monitoring.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Performed business analysis and solution design to develop SharePoint-based applications and enhancements.
- Participated in testing and quality assurance activities to validate the functionality, performance, and usability of SharePoint solutions.
- Monitored SharePoint servers, services, and workflows, proactively identifying and resolving any potential issues.
- Migration of data from the Shared Drive to SharePoint.
- Coordinated network upgrades (Meraki Project II) to boost performance and security.
- Automated systems management tasks using PowerShell to reduce downtime and streamline operations
- Managed security systems (Barracuda and ESET) to improve threat management
- Coordinated cross-functional teams for IT system procurement, implementation, and support
- Led the deployment of Mobile Device Management (MDM) for efficient device management and software deployment
- Ensured network systems' performance and security, troubleshooting, and resolving complex issues.
Network Administrator
Horizon School Division No 67
Taber, AB
11.2021 - 11.2023
- Administered Windows Server environments, Active Directory, and Microsoft Office 365 platforms to ensure secure, efficient IT operations.
- Designed and implemented SharePoint solutions.
- Provided expertise on enterprise content management strategies, guiding business users on effective SharePoint usage.
- Supported Microsoft SharePoint environments, including SharePoint 2016 On-Premise, and SharePoint Online.
- Performed system maintenance and performance monitoring.
- Led and coordinated major infrastructure projects, including local network restructuring and cloud migration, improving system reliability and scalability
- Enhanced network security by deploying Palo Alto firewalls and managing software deployments using MECM
- Managed the division's Microsoft Entra Active Directory, optimizing both onsite and cloud-based user access.
- Performed business analysis and solution design to develop SharePoint-based applications and enhancements.
- Provided expertise on enterprise content management strategies, guiding business users on effective SharePoint usage.
- Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Resolving SharePoint issues while improving system performance and user experience.
- Supported end-user services, ensuring the smooth operation of IT systems across the organization, including technical support for school staff and students
- Automated cloud deployments and system management tasks using PowerShell, Ansible, and other tools, to increase efficiency and reduce manual intervention.
- Managed hardware inventory, performed technology evaluations, and consulted on tech purchases to meet organizational needs.
Technical Support Specialist
Chappelle Group
Edmonton, AB
06.2020 - 11.2021
- Provided enterprise-level IT support, including hardware, software, and system management for a variety of platforms
- Assisted in the development of technical documentation for internal use by IT staff members.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Administered and supported Active Directory, DHCP, and file/print sharing in a Windows environment
- Managed the setup and configuration of new hardware, software, and network systems, ensuring secure and efficient operation
- Utilized KACE for system deployment, software management, and troubleshooting, enhancing IT service delivery
- Led the testing and implementation of Windows 7 to Windows 10 upgrades across the organization, optimizing the work environment for staff.
- Diagnosed system problems using remote tools to access customer machines.
- Provided training for users on new technologies or procedures related to their jobs.
Education
Post-Diploma IT -
Northern Lights College
05-2017
Bachelor of Science - Information Technology/Business Information System
Middlesex University
07-2015
Skills
- Windows Server
- VMware
- Cloud support
- Active Directory
- HPE servers
- Virtualization
- SharePoint administration and support
- Workflow Automation
- Migration and validation
- Enterprise content management
- Microsoft Entra-AD
- Microsoft 365 applications (Power Apps and Power Automate)
- Meraki
- Supervision and leadership
- Research
- Enterprise ESET Security
- Palo Alto Firewall
- Barracuda
Certification
- CompTIA N+ (COMP001021175480)
- Level A CPR/AED (1408712482)
Timeline
IT Lead
Autism Services of Edmonton
11.2023 - Current
Network Administrator
Horizon School Division No 67
11.2021 - 11.2023
Technical Support Specialist
Chappelle Group
06.2020 - 11.2021
Post-Diploma IT -
Northern Lights College
Bachelor of Science - Information Technology/Business Information System
Middlesex University
Similar Profiles
Monette RockliffMonette Rockliff
Early Childhood Educator Assistant at Children's Autism Services Of EdmontonEarly Childhood Educator Assistant at Children's Autism Services Of Edmonton
Jun BaiJun Bai
Respite Worker/ Development Support Worker (part-time) at Children Autism Services of EdmontonRespite Worker/ Development Support Worker (part-time) at Children Autism Services of Edmonton
Danya FarhatDanya Farhat
Educational Assistant at Edmonton Public SchoolsEducational Assistant at Edmonton Public Schools
Mohamed WarsameMohamed Warsame
Electrical Assistance/ Helper at Johnson controlElectrical Assistance/ Helper at Johnson control
Bertha KandinguaBertha Kandingua
Janitor at WillowRidge ConstructionJanitor at WillowRidge Construction